Kofi Reid

Organized and reliable professional with a BSc in Management and a PSM I (Professional Scrum Master) certification, with proven experience supporting customers and clients in fast-paced environments. Skilled in customer service, administrative support, and data management, with a track record of handling high-volume enquiries efficiently and accurately. Adept at using Microsoft Office, CRM systems, and internal databases to maintain accurate records and streamline processes. Strong communicator with excellent attention to detail, problem-solving abilities, and a proactive approach to improving workflows. I am available immediately and eager to contribute my skills, reliability, and certified project management knowledge to a new admin or customer service role.

• Homeless Aid UK, Manchester – Helped serve meals and support vulnerable people, working as part of a team to make a real difference.
• Local Fundraising Events – Assisted with planning and running activities, engaging with the community and keeping things organized.
• Duke of Edinburgh Award – Completed the program, building resilience, leadership, and teamwork through outdoor challenges.

• Professional Scrum Master I (PSM I) – Scrum.org, May 2025
  Certified in Agile and Scrum practices, with skills in sprint planning, backlog management, and team facilitation.
• PRINCE2 Foundation – In Progress (expected 2025)
  Gaining knowledge in structured project delivery, governance, and risk management to complement Agile methods.