Kofi Quartey
Wimbledon,London
Summary
Accomplished medical engineer with extensive experience in technical support for cellular pathology, histopathology, neurology, and immuno installation. Proven leadership in managing teams and projects, ensuring timely delivery and high customer satisfaction. Expertise in resolving complex technical issues with efficient solutions while maintaining rigorous service documentation. Achievements include traveling Europe for complex issues, leading hardware upgrades, developing program management templates, and delivering exceptional after-sales service.
Overview
1
1
Certification
24
24
years of professional experience
Work history
Senior Medical Engineer
Leica Biosystems
London -Europe
2019.12 - Current
- Provide first class technical support for key UKI customers.
- Installation, Breakdown and Preventive Maintenance of various Histopathology and ancillary equipment.
- Working on instruments such as Advanced IHC Staining, tissue processors, embedding centres, microtomes, slide stainers, cover slippers and cryostats.
- Work closely with Field Applications Support Team to ensure all customers are provided with an industry leading professional after Sales Service within the KPI's set by Service Management.
- Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation.
- Record activities via logging and data entry into Salesforce.
- Co-operate closely with and support the sales team with tasks such as training for customers, installations, demonstrations, and system builds.
- Co-operate closely with Technical Assistance Centre to ensure smooth and fast processes and information flow.
- Identify any required spare parts or reagents and perform related activities. Co-ordinate with assigner to facilitate the timely completion of on-site and in-house service repairs.
Service & Installation Engineer
Winterhalter
London
2019.01 - 2019.12
- Manage all on-site installation, diagnosis, repairs, and maintenance.
- Diagnose errors and technical problems and determine appropriate solutions.
- Produce timely and detailed service reports.
- Document processes and follow company standard procedures and protocols.
- Collaborate with the technical team and share information across the organization.
- Evaluate customer requirements and make appropriate recommendations.
- Taking ownership and responsibility for the delivery of the agreed goals and targets: response times, First-time fix, Customer satisfaction, Stock management, Productivity, Effective teamwork.
Contract Supervisor Project Engineer
Scheidt-Bachmann UK Ltd
London
2017.01 - 2019.01
- Day to day management of my service engineers.
- Created and developed new templates for internal Program Management Reviews.
- Carrying out new modifications to Tvm (Ticket Vender Machines) when required, updating the main computer for new functionality, Oyster/Itso.
- Overseeing TVM (installations and being first protocol if problems occur).
- Provide phone assistance to engineers and customers when needed.
- Training new starters and ongoing training of staff.
- Support breakdown calls if required.
- Responsible for the completion of all documentation, updating progression data spreadsheets.
- Liaising with customers on a regular basis to ensure the Project is running on time.
- Area coverage- Nationwide.
Field Service Engineer
N H Maintenance
London
2016.01 - 2017.01
- Service, repair & maintenance on mobility equipment such as mobile hoists /ceiling track hoists, stand-aids, wheelchairs, profile beds, specialist bathing/seating and transportation slings.
- Annual and six months service PUWER & LOLER inspections carried out.
- Organising/ scheduling monthly service work along with 48 hour response callouts.
- Stocking up on parts & completing relevant paperwork.
- Travel to customer sites, providing customer care.
- Site surveys and liaising with service coordinators.
- Carry out tests to identify the exact fault.
- Calibration checks on weighing bar & chair scales.
- Working within a specialist medical maintenance company; main clients include hospitals, residential nursing homes, schools and, leisure centre's.
- Company Overview: Working within a specialist medical maintenance company; main clients include hospitals, residential nursing homes, schools and, leisure centre's.
Field Service Engineer
Scheidt-Bachmann UK Ltd
London
2011.01 - 2016.01
- Responsible for the repair of 1st and 2nd line break-fix calls.
- Assisting with project technical supervision, transition planning and project close-out Documentation.
- Fault finding and repairs carried out on full cash handling units.
- Resolving customer’s software and hardware related problems.
- Maintaining daily reports of the service.
- Preventative maintenance to be completed in the time frame provided.
- On call weekend rota 1 in 4.
Workshop /Field Engineer
Scheidt-Bachmann UK Ltd
London
2008.01 - 2011.01
- Rebuilding and repairing of machinery for transport.
- Monitoring and supervising of client projects.
- Supporting field service engineers on the field.
- Cables installation, rewiring and upgrading of computer software.
- Administration tasks as well as the supporting and training of new staff.
- Assess and repair all faulty return Terminals, Monitors, Coin carriers and Printers.
- Stock taking, ordering of relevant stock.
Workshop /Field Engineer
Photo-Me International Ltd
London
2007.01 - 2008.01
- Installation of photo-booths in shopping centre's train stations and service stations.
- Manufacturing photographic development, servicing and printing equipment.
- Cables installations, rewiring, repairs to fault components.
- Carrying out tests on systems and making changes if needed.
- Merchandising for machines.
- Supervising teams for exhibition.
- Monitoring units and stock.
- Workshop /Field Engineer for a leading operator of automatic photo-Booths.
- Company Overview: Workshop /Field Engineer for a leading operator of automatic photo-Booths.
Field Service Engineer
Lee's Engineering
London
2003.01 - 2008.01
- Installing car washing units, Preventative maintenance and servicing.
- Project leading hardware upgrades to Car Wash Machines.
- Fault finding and repairs carried out.
- Commissioning machinery as well as Administration tasks.
- Liaising with clients at all levels.
- Working to fixed deadlines, taking deliveries, stock control.
Education
Diploma - Access To Building Services Engineering
Nescot College
Epsom 2012.01 -
NVQ - Performing Engineering Operations
Carshalton College
Carshalton 2005.01 -
GCSE's - English, English Literature, Math’s, Single Science, Business Studies, Physical Education and General construction
Stanley Park High School
Wallington 2003.01 -
Skills
- Management
- Leadership
- Proactive team player
- Ability to work on my own initiative
- Ability to work effectively under pressure
- Resolving complex technical issues
- Fast efficient solutions
- Ability to multi-task
- Strong communication skills
- Time management
Accomplishments
- Key member in top level negotiations and final approvals.
- Execution of contract deliverables, managing performance, scheduling and risk on operational level.
- Supervising newly hired staff members – mentoring and guidance.
- Ability to work in partnership and work as part of a team.
- Leading project works for a specific clients resulting in a new contracts.
Certification
- Seca Training Birmingham Medical Weighing & Measuring Equipment 01/2017
- Invacare Training Bridgend Servicing/Maintenance Of Patient Lifters 01/2016
- Joems Oxford Training Pershore Mobile Hoist Maintenance/Inspection 01/2016
HOBBIES AND INTERESTS
- Family.,
- Semi Professional Football.
- House Renovations- DIY.
- Computing.
- Cars and Auto-care.
- Volunteering work with young people.
REFERENCES
Available on request.
Timeline
Senior Medical Engineer
Leica Biosystems
2019.12 - Current
Service & Installation Engineer
Winterhalter
2019.01 - 2019.12
Contract Supervisor Project Engineer
Scheidt-Bachmann UK Ltd
2017.01 - 2019.01
Field Service Engineer
N H Maintenance
2016.01 - 2017.01
Diploma - Access To Building Services Engineering
Nescot College
2012.01 -
Field Service Engineer
Scheidt-Bachmann UK Ltd
2011.01 - 2016.01
Workshop /Field Engineer
Scheidt-Bachmann UK Ltd
2008.01 - 2011.01
Workshop /Field Engineer
Photo-Me International Ltd
2007.01 - 2008.01
NVQ - Performing Engineering Operations
Carshalton College
2005.01 -
GCSE's - English, English Literature, Math’s, Single Science, Business Studies, Physical Education and General construction
Stanley Park High School
2003.01 -
Field Service Engineer
Lee's Engineering
2003.01 - 2008.01