Koffi Benjamin Adingra
Borehamwood,Hertfordshire
Summary
Dedicated professional with over 19 years of experience in retail environments, supporting both night and day teams. Demonstrates strong problem-solving and analytical skills while fostering team collaboration. Committed to enhancing customer satisfaction through effective communication and active listening. Adapts swiftly to new challenges, focused on making a positive impact and advancing career growth.
Overview
19
19
years of professional experience
Work History
Customer Support Team (Non Food)
Tesco
Borehamwood, Hertfordshire
08.2007 - Current
- Directed check out operations, ensuring accurate and timely service for enhanced customer satisfaction.
- Guide customers on the shop floor to resolve product queries quickly.
- Manage complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Collaborate with team members to achieve target results.
- Coordinate merchandising activities to meet display standards and accuracy requirements.
- Own aisle labelling checks to support wayfinding and reduce customer delays.
- Oversee put backs to keep shelves presentation-ready and inventory dependable.
- Maintain stocking routines to keep product availability consistent across store sections.
- Administer price reductions to maintain correct pricing and promotion accuracy.
- Managed waste handling to ensure compliance and maintain clean store areas for a positive shopping experience.
- Maintain clean, safe working environments to eliminate accident risks.
- Coordinate product picking for dot com drivers to support home delivery dispatch.
Education
Bachelor of Business Administration - Human Resources & Recruitment, Financial Accounting, Data Management, Business Development
London Metropolitan University
London, ENG01-2026
GCSE - English, Mathematics
Barnet And Southgate College
Barnet01-2018
Skills
- Customer journey mapping
- Compliance adherence
- Resource utilisation
- Time management
- Deadline management
- Problem-solving
- Team collaboration
- Team contribution
- Advanced communication skills
- Communication skills
- Active listening
- Conflict resolution
- Calm under pressure
- Willingness to learn
- Quick learner
- Analytical thinking
- Commitment to excellence
Languages
Afrikaans
Intermediate
B1
English
Proficient
C2
French
Elementary
A2
Dutch
Intermediate
B1
Interests
- Playing and watching football
- Playing volleyball
Custom
As when requested.
Timeline
Customer Support Team (Non Food)
Tesco
08.2007 - Current
Bachelor of Business Administration - Human Resources & Recruitment, Financial Accounting, Data Management, Business Development
London Metropolitan University
GCSE - English, Mathematics
Barnet And Southgate College