Kodi Tipler-Smith
Leeds,West Yorksire
Summary
Experienced professional with a diverse skill set encompassing machine tools operation, basic welding knowledge, and Salesforce understanding. Demonstrates strong capabilities in conflict mediation, implementing feedback, and social media customer support. Possesses technical product knowledge, persuasive communication skills, and casino game proficiency. Adept at handling high-pressure situations with resilience and familiar with gambling legislation and security procedures. Proven track record in staff supervision and training, coupled with exceptional customer service expertise.
Overview
1
1
year of professional experience
Work history
Customer services manager
Entain
Chesterfield/Leeds, Derbyshire/West Yorkshire
2024.03 - Current
- Provided excellent service for increased client retention.
- Facilitated smooth functioning of daily operations, ensured optimal resource utilisation.
- Devised innovative solutions for complex problems, contributed to organisational success considerably.
- Improved overall efficiency by restructuring the workflow processes within the department.
- Managed all aspects of gaming floor operations for smooth functioning.
- Collaborated closely with security team to ensure patron safety at all times.
- Strengthened brand reputation through active participation in industry events and forums.
- Stayed up-to-date on policies and rules to maintain consistency.
- Enforced gambling rules to guarantee fair play.
- Complied with regulatory standards and requirements.
- De-escalated conflict to prevent incidents and maintain patron safety.
- Adhered to ethical code of conduct for gambling.
- Kept up-to-date knowledge on industry trends and technology for professional development.
- Solved complex mechanical problems with application of advanced troubleshooting techniques.
- Performed preventative maintenance to avoid machine breakdowns.
- Adhered to standard operating procedures, safeguarding seamless operations.
Education
GCSEs - English Literature
Netherthorpe Secondary school
Chesterfield 2016.09 - 2021.05
GCSEs - Mathematics
Netherthorpe Secondary school
Chesterfield 2016.09 - 2021.05
GCSEs - English Language
Netherthorpe Secondary school
Chesterfield 2016.09 - 2021.05
Certificate of Higher Education - Computer technology
Sheffield College
Sheffield 2022.09 - 2023.05
Diploma of Higher Education - Architectural Engineering and Technology
Leeds Beckett University
Leeds 2024.09 -
Skills
- Machine tools operation
- Basic welding knowledge
- Salesforce understanding
- Conflict mediation
- Implementing feedback
- Social media customer support
- Technical product knowledge
- Persuasive communication
- Casino game proficiency
- Resilience in high-pressure situations
- Gambling legislation familiarity
- Security procedures knowledge
- Staff supervision and training
- Customer Service
Languages
English
Native
Italian
Upper intermediate
Norwegian
Beginner
Timeline
Diploma of Higher Education - Architectural Engineering and Technology
Leeds Beckett University
2024.09 -
Customer services manager
Entain
2024.03 - Current
Certificate of Higher Education - Computer technology
Sheffield College
2022.09 - 2023.05
GCSEs - English Literature
Netherthorpe Secondary school
2016.09 - 2021.05
GCSEs - Mathematics
Netherthorpe Secondary school
2016.09 - 2021.05
GCSEs - English Language
Netherthorpe Secondary school
2016.09 - 2021.05