KOBKUN SAE-LIM
London
Summary
Experienced Restaurant Manager with a strong background in high-volume hospitality environments. Led teams to optimise table turnover and uphold service standards, enhancing guest experiences. Focused on guest relations, conflict resolution, and staff development, promoting a positive front-of-house atmosphere through effective communication and leadership.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Som Saa
London, Spitalfields
10.2025 - Current
- Managed all day-to-day restaurant operations, ensuring exceptional service standards and smooth business performance.
- Led, trained, and motivated a team of front-of-house and back-of-house staff to deliver outstanding guest experiences.
- Maintained the highest standards of customer service, resolving guest concerns promptly and professionally.
- Implemented service standards and operational procedures to maintain consistency and quality.
- Monitored financial performance through budgeting, forecasting, and analysis of labour costs to meet profit targets.
- Developed staff rotas and managed labour costs to optimise productivity and operational efficiency.
- Recruited and onboarded staff, developed training programmes, and conducted performance reviews to enhance team capabilities.
- Ensured full compliance with food safety, health and safety, and licensing regulations.
- Oversaw cash handling procedures, daily banking, and end-of-day financial reporting.
- Managed reservations and coordinated private dining events and VIP requests to deliver seamless guest experiences.
Assistant Restaurant Manager
Ixchel
London, Chelsea
10.2023 - 10.2025
- Oversee daily restaurant operations, ensuring exceptional guest experiences.
- Manage and troubleshoot the POS system.
- Conduct staff training on health & safety standards.
- Developed food and drinks bibles to enhance training for new team members.
- Supported the GM with daily tasks and independently handled customer concerns.
- Managed FOH inventory and ordering to ensure optimal stock levels and reduce waste.
- Coordinated walk-ins and reservations to optimise table turnover and increase revenue.
- Handled guest reservations using OpenTable and SevenRooms, facilitating smooth dining experiences.
- Responded to guest inquiries and private dining requests.
- Ensured smooth FOH/BOH communication.
- Filled in for Reception Manager during team absences, ensuring continuity of operations.
Assistant Restaurant Manager
Los Mochis
London, Nothing Hill
01.2023 - 10.2023
- Aided in management of restaurant departments to ensure smooth operations.
- Monitored and managed stock flow.
- Managed end-of-shift cashing up and till reconciliation.
- Facilitated FOH and BOH communication.
- Communicated directly with manager and GM on operational issues to facilitate timely resolutions.
- Handled customer complaints professionally.
- Collected and analyzed guest feedback for operational and menu improvements.
- Contributed to hiring, induction, and mentoring of new team members to strengthen workforce.
Floor Manager
Grounded Kitchen
Leicester
01.2022 - 12.2022
- Supervised staff performance, delivering constructive feedback to enhance service quality.
- Provided support in training new staff members to enhance team performance.
- Resolved refunds and customer complaints calmly and professionally to maintain customer satisfaction.
- Monitored food preparation to ensure timely completion of orders.
Barista
Sriracha Coffee
Chonburi
03.2018 - 08.2018
- Prepared and served diverse hot and cold beverages, ensuring customer satisfaction.
- Monitored and ordered inventory to maintain optimal stock levels.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Education
BA (HONS) - Advertising and Marketing Communications
De Montfort University
Leicester01-2022
Skills
- Restaurant Operations
- Inventory management
- Reception & Reservations
- Customer Service
- Guest Relations
- Complaint resolution
- Team management
- Teamwork
- Communication
- IT
Languages
Thai
First Language
English
Proficient
C2
References
References available upon request
Timeline
Restaurant Manager
Som Saa
10.2025 - Current
Assistant Restaurant Manager
Ixchel
10.2023 - 10.2025
Assistant Restaurant Manager
Los Mochis
01.2023 - 10.2023
Floor Manager
Grounded Kitchen
01.2022 - 12.2022
Barista
Sriracha Coffee
03.2018 - 08.2018
BA (HONS) - Advertising and Marketing Communications
De Montfort University