Kobi Medway
Plymouth,Devon
Summary
Motivated and compassionate professional with experience across NHS 111, Emergency Department care, emergency ambulance care, and volunteer leadership within St John Ambulance. Skilled in patient care, communication, teamwork, and leadership within fast-paced environments. Experienced in supervising teams, delivering community and youth programmes, and supporting emergency and event medical operations. Reliable, adaptable, and committed to providing high standards of care and service to patients, colleagues, and the wider community.
Overview
5
5
years of professional experience
Work History
Senior Health Care Assistant - ED
University Hospitals Plymouth NHS Trust - NHSP
Plymouth, Devon
06.2022 - Current
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Delivered high-quality patient care, including personal hygiene assistance, medication administration, and mobility support.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Engaged in respectful communication, respecting the dignity of those in care.
- Administered first aid and emergency interventions as needed, demonstrating quick decision-making skills.
First Aider/Emergency Ambulance Crew
St John Ambulance
Plymouth, Devon
01.2021 - Current
- Observed strict confidentiality in handling patient information, respecting privacy and ethical standards.
- Displayed caring, positive and friendly approach in all interactions with patients.
- Implemented infection control measures, minimising risk of contamination or spread of diseases.
- Liaised with hospital staff to facilitate smooth transitions of care, minimising patient stress and confusion.
- Provided comfortable, timely transport whilst delivering high standards of patient care.
Health Advisor
Practice Plus Group - NHS 111
Plymouth, Devon
10.2023 - 06.2024
- Answered calls promptly and calmly, providing empathetic, professional service throughout.
- Kept callers calm by delivering a relaxed and friendly approach when dealing with emergencies over the phone.
- Managed inbound calls in a high-volume environment, efficiently handling customer queries and concerns.
- Managed difficult customer conversations with professionalism, aiming to de-escalate situations and find mutually satisfactory resolutions.
- Analysed call recordings to identify areas for improvement in communication skills and product knowledge.
- Recommended changes to call scripts and guidelines based on audit outcomes, improving customer engagement.
Education
GCSEs - English
Marine Academy Plymouth
Plymouth, PLY01-2022
NVQ Level 1 - Health & Social care
Marine Academy Plymouth
Plymouth, PLY01-2022
NVQ Level 1 - Business & Enterprise
Marine Academy Plymouth
Plymouth, PLY01-2022
NVQ Level 1 - Child Development
Marine Academy Plymouth
Plymouth, PLY01-2022
GCSEs - Sciences
Marine Academy Plymouth
Plymouth, PLY01-2022
Skills
- Patient care
- Infection control
- Health documentation
- Customer relationship management
- Communication techniques
- Conflict resolution
- Care coordination
- Patient safety
- Quality improvement
- Communication skills
- Policy development
- Training facilitation
Timeline
Health Advisor
Practice Plus Group - NHS 111
10.2023 - 06.2024
Senior Health Care Assistant - ED
University Hospitals Plymouth NHS Trust - NHSP
06.2022 - Current
First Aider/Emergency Ambulance Crew
St John Ambulance
01.2021 - Current
GCSEs - English
Marine Academy Plymouth
NVQ Level 1 - Health & Social care
Marine Academy Plymouth
NVQ Level 1 - Business & Enterprise
Marine Academy Plymouth
NVQ Level 1 - Child Development
Marine Academy Plymouth
GCSEs - Sciences
Marine Academy Plymouth