K M SHEIKH AHMED
SLOUGH,City of London
Summary
Store Supervisor with 20yrs of experience in leading dynamic teams, successfully managing sales staff by coaching employees and development to achieve committed driven service teams, delegating assignments and motivating team to exceed sales goals, Ambitious with thorough understanding of retail operations. Renowned for strong supervisory and leadership skills. Excellent customer handling skills and familiarity with retail procedures. Responsible shop supervision professional with extensive retail experience. Results-oriented, Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Skilled in planning and multitasking to meet busy sales floor demands. Experienced in using different Point of Sale (POS) systems. Grows profits and controls costs through responsible stock ordering and rotation planning. Leads by example to motivate team success.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Customer Sales & Service Supervisor
Hasbro Clothing Pvt Ltd
Chennai, Tamil Nadu
12.2018 - 11.2023
- Coached team to deliver top-quality customer service and uphold brand values.
- Resolved customer complaints with100% positive outcome.
- Drove customer retention by analysing feedback and KPI data.
- Handled escalated customer concerns to build retention.
- Managed staff discipline by coordinating break periods and monitoring schedule adherence.
- Trained team to upsell products and navigate POS systems.
- Handled staff payroll and holiday requests to support stable store coverage.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Implemented promotional in-store activities that generated 15% increase in new product sales.
- Optimised stock and security management reducing shrinkage by 2%.
- Maximised product awareness by planning and delivering visual merchandising training.
- Managed stock levels to maximise sales opportunities.
- Established loss prevention strategies to protect store assets.
- Oversaw store costs and overheads to achieve efficiencies.
STORE SUPERVISOR
P N Rao
Bengaluru, Karnataka
08.2013 - 11.2018
- To deliver Excellent Store Operational Standards.
- Resolving various Issues of Front end.
- Training staffs about SOP, Grooming standards, Store operations & products
- Reducing Attrition % of store.
- Tracking day to day movement of Sales, Stocks, Staff movement.
- Inventory management with Minimal Shrinkage on Audits.
- Managing Tailoring section which is really a challenging task.
- Coached team to deliver top-quality customer service and uphold brand values.
- Resolved complaints to achieve full customer satisfaction.
- Managed stock levels to maximise sales opportunities.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Trained team to upsell products and navigate POS systems.
Train On-Board Customer Service Representative
DACTYL Retail Consultancy
Bengaluru, Karnataka
01.2013 - 07.2013
- Training Team : Store Supervisors & Sales Team
- Training staffs about Grooming standards, Store operations.
- Training staffs about the Brand & Product available in their respective showrooms.
- Training staffs about the Source of the product quality (Natural & Manmade)
- Giving Knowledge about the various types of Weavings & Knittings available.
- Giving Knowledge about the various finishes given on the product such as dyeing, printing & washing.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
STORE SUPERVISOR
HI-STYLE (Ind) Pvt.Ltd
Chennai, INDIA
08.2010 - 12.2012
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Handled staff payroll and holiday requests to support stable store coverage.
- Coached team to deliver top-quality customer service and uphold brand values.
- Established loss prevention strategies to protect store assets.
- Resolved complaints to achieve full customer satisfaction.
- Drove customer retention by analysing feedback and KPI data.
- Trained team to upsell products and navigate POS systems.
- Adapted product range and merchandising based on market trends.
Customer Service Supervisor
TIPTOP Fashions L.L.C
DUBAI, UAE
04.2007 - 07.2010
- Organised and coordinated sales team schedules, helping staff meet company and customer expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Contributed to management decision-making relating to existing sales operations and business strategy.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Collected customer and market feedback and reported information to company leadership.
- Analysed sales to identify top-performing products.
- Achieved exceptional client satisfaction feedback and ratings.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
Customer Service Associate
M/s Sellers
Chennai, Tamil Nadu
04.1999 - 03.2007
- Exclusive Premium Branded Showroom Dealing in Brands Like, Louis Philippe
- Van Heusen, Allen Solly, Lee, Levis, Arrow, Pepe Jeans, etc.,)
- Turn Over Responsibility : INR 30,00,000 (Indian Rupees/Per Month)
- Show Room Size : 2400 Sq.ft
- Staff Managed : 12 Members
- Responsibilities:
- To deliver Excellent Store Operational Standards.
- Tracking day to day movement of stocks
- Responsible for maintaining minimum level adequate for sales
- Ordering & maintaining an un-interrupted Inventory Supply to the
- Showroom.
- To achieve sales, profit, customer satisfaction and employeecommitment targets through the development of a strong store management and colleague teamx
- Planning & managing the purchases (including payment schedules)
Customer Service Associate
M/s. London Stores
Chennai, Tamil Nadu
02.1998 - 03.1999
- Leading Readymade Garment store For Ladies & Kids
- Responsibilities:
- Handling all the day to day activities
- Building good reputation of showroom with excellent communicationand relationship withend customers.
- To achieve sales, profit, customer satisfaction
Education
Bachelor of Business Administration -
University of Madras
Chennai, Tamil Nadu 01.2017 - 12.2019
High Secondary Course -
Wesley Higher Secondary School
Chennai 04.1998 - 03.1999
Skills
- Leadership 90%
- Adaptability 90%
- Task Prioritization 80%
- Time Management 90%
- Problem-Solving skills 90%
- Written & Verbal Communication 90%
- Mentoring 90%
- Decision Making 90%
- Team Management 90%
- Qualitative & Reliability 80%
- Interpersonal Skills 90%
- Performance Management 90%
- Staffng and Delegation 80%
- Discipline, Grievance Management 90%
- Visual merchandising
- Visual merchandising techniques
- Employee management
- Staff coaching and development
- Team performance assessment
- Sales floor management
- Retail management
- Stock management
- Shop floor management
- EPOS Now
- Customer service
- Stock loss prevention techniques
Languages
English
Fluent
Hindi
Fluent
Tamil
Native
Urdu
Fluent
Hobbies
Surfing Internet
Watching Movies
Surfing Social Media
Interests
Cricket
Soccer
Additional Information
- Current Location : Datchet, Slough, London
- I hereby declare that the information furnished above are True & Correct to the best of my knowledge.
- Regards, K M Sheikh Ahmed.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Sales & Service Supervisor
Hasbro Clothing Pvt Ltd
12.2018 - 11.2023
Bachelor of Business Administration -
University of Madras
01.2017 - 12.2019
STORE SUPERVISOR
P N Rao
08.2013 - 11.2018
Train On-Board Customer Service Representative
DACTYL Retail Consultancy
01.2013 - 07.2013
STORE SUPERVISOR
HI-STYLE (Ind) Pvt.Ltd
08.2010 - 12.2012
Customer Service Supervisor
TIPTOP Fashions L.L.C
04.2007 - 07.2010
Customer Service Associate
M/s Sellers
04.1999 - 03.2007
High Secondary Course -
Wesley Higher Secondary School
04.1998 - 03.1999
Customer Service Associate
M/s. London Stores
02.1998 - 03.1999
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