KLODIAN SHEHAJ
London
Summary
Business Management & Finance student with over four years of customer-facing experience and recent B2B sales development work. Strong communicator who builds rapport quickly, handles high-pressure environments, and consistently focuses on converting conversations into results. Seeking a sales or business development role where target ownership and relationship-building are valued.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Re-Works
02.2025 - Current
- Generated qualified leads through a mix of inbound enquiries, outbound prospecting, site visits and structured follow-ups.
- Advised customers on optimal products and services aligned with project requirements.
- Prepared and delivered accurate quotes, pricing and product recommendations that supported sales conversions.
- Built and maintained relationships with contractors, builders and commercial clients to identify project requirements and
- Facilitated contract negotiations and streamlined order processing to ensure timely project progression.
- Analysed market trends and competitor activities to uncover and pursue new sales opportunities.
Waiter / Bartender
Nonos / Fiena Café (Fiena BSKD LTD)
09.2021 - 01.2025
- Managed high-volume drink and food service during peak periods while maintaining speed, accuracy and a professional
- Anticipated customer needs and swiftly resolved issues, enhancing guest satisfaction in a fast-paced environment.
- Ensured professional demeanour to enhance guest experiences.
- Worked closely with front-of-house colleagues to keep service flowing smoothly during busy shifts.
- Operated multiple POS systems (Lightspeed, Square, Epos) and handled cash and card transactions with consistent
- End-of-day reconciliation.
- Environment.
Education
Middlesex University - Business Management and Finance
Middlesex University
01-2026
City of Westminster College - Business Management Level 3
City of Westminster College
01-2023
Skills
- Lead generation & prospecting
- Negotiation support
- Product knowledge
- POS systems
- Cash handling & reconciliation
- Customer service
- Relationship management
- Rapport building
Interests
- History
- Contemporary politics
- Debating
- Essay writing
- Hiking
- Swimming
- Rock climbing
Timeline
Sales Development Representative
Re-Works
02.2025 - Current
Waiter / Bartender
Nonos / Fiena Café (Fiena BSKD LTD)
09.2021 - 01.2025
Middlesex University - Business Management and Finance
Middlesex University
City of Westminster College - Business Management Level 3
City of Westminster College