Klizia Galeazzi

· Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client
results.
· Implemented successful marketing strategies, attracting new clients through social media promotion
and referral programs.
· Developed customized treatment plans based on thorough consultations with clients regarding their
skincare concerns and goals.
· Conducted detailed product demonstrations that educated clients on proper usage and benefits of
skincare items they purchased.
· Contributed significantly towards boosting the salon’s reputation by consistently receiving positive from client on provided services

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Improved client satisfaction by providing personalized beauty treatments and consultations.
• Increased salon revenue by upselling additional services and retail products to clients.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Enhanced client relationships through excellent customer service and effective communication skills.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Handled cash transactions and maintained sales and payments records accurately.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed approximately 20 incoming emails and calls per day from customers

• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
• Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

• Processed orders and sent to kitchen employees for preparation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Bussed and reset tables to keep dining room and work areas clean.

• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Processed orders and sent to kitchen employees for preparation.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.

• Customer service, taking care of breakfast preparation
• Take orders from customers for food and beverage
• Check with them to ensure that they are enjoying the meals and take action to solve any problem.

• Manage the front desk by receiving incoming calls, greeting and attending to customers
• Keep records of guests who visit the restaurant
• Answer to queries and problem solving
• Ensure that clients make payment for services before they exit the restaurant
• Check restaurant e-mail and respond to them accordingly;draw the attention of management to certain mails when necessary
• Communicate with the other staff, such as dinners, informing them of clients bookings, needs and complaints.

• Assistance, orientation and information to the public
• Order and care of the store and shop fitting
• Collaboration with the store manager for working space organization and exhibition one
• I learnt how to understand what the customer wants and what the customer really need
• I learnt how to select the right foundation according to skin types and tones, some different style of smokey eyes and how to apply the contouring.