Klea Duka

· Process 100+ supplier invoices and expense claims daily, ensuring accurate and timely processing in line with company procedures.

· Process company payments through HSBC, ensuring transactions are accurate and completed within required deadlines.

· Reconciled invoices, payments and financial records, efficiently investigating discrepancies and resolving issues to maintain financial accuracy.

· Liaise with suppliers and internal departments to resolve invoice, payment and account queries professionally.

· Supported month-end financial processes, ensuring accurate information was available within required deadlines.

· Maintain accurate, organised financial records and supporting documentation to facilitate audits and reporting.

· Manage a high-volume workload while maintaining a consistently high standard of accuracy and attention to detail.

· Handle sensitive financial information responsibly and maintain confidentiality across day-to-day processes.

· Executed end-to-end payroll processing, guaranteeing accurate and timely employee pay, deductions, and statutory payments.

· Supported payroll processes in accordance with HMRC requirements and statutory obligations.

· Used SAGE payroll software to support accurate payroll administration and maintain payroll information.

· Analysed timesheets and payroll data, resolving discrepancies to meet payroll deadlines effectively.

· Worked closely with HR and Finance teams to resolve payroll discrepancies and ensure employee information was accurate and up to date.

· Maintained accurate and confidential employee payroll records, handling sensitive information with professionalism and discretion.

· Addressed employee payroll queries, investigating and resolving issues to ensure prompt and professional support.

· Worked effectively to strict payroll deadlines while maintaining accuracy throughout the payroll cycle.

· Consistently achieved individual and team targets while maintaining high standards of customer service.

· Collaborated within fast-paced team, adapting to changing priorities and customer requirements to ensure seamless service delivery.

· Addressed customer queries and complaints with professionalism, leveraging communication, listening, and problem-solving skills to enhance satisfaction.

· Cultivated customer relationships by identifying needs and recommending tailored products and services.

· Supervised and coached team members to meet individual and team performance objectives, enhancing overall team effectiveness.

· Managed staff rota, ensuring optimal staffing levels for efficient day-to-day operations.

· Guided colleagues with constructive feedback, promoting development and maintaining high customer service standards.

· Communicated with management and team members to ensure objectives, expectations and operational requirements were clearly understood.

Handled staff queries effectively to ensure smooth operations. and day-to-day people issues professionally, escalating matters as needed.