I have been actively involved in the financial services industry for the past 9 years. I am currently a Business Assurance Adviser, overseeing: Investment, Mortgage, Equity Release and Corporation Lending /Protection cases. Pre- and post-sales compliance support specialist. Flexible and hardworking in deadline-driven environments. I am well organised, have strong attention to details and experience in working in a fast pace environment.
Overview
2026
2026
years of professional experience
Work History
Business Assurance Adviser
St. James's Place Wealth Management
Cirencester, Gloucestershire
01.2023 - Current
Overseeing planning and execution of targeted sales and marketing strategies.
Conducting regular market assessments to stay current on trends and maintain readiness for changes.
Allocating teams, materials and calendar space for individual projects.
Reviewing current legislation and regulatory requirements to address issues of non-compliance.
Working to quickly and effectively resolve identified compliance issues, uncovering root causes and implementing swift action plans.
Identifying and mitigating potential risks with comprehensive risk assessments.
Producing risk and control analysis reports informing key business stakeholders.
Working with cross-functional teams to support enterprise-wide compliance.
Supporting internal teams in delivering actionable insights on financial performance and improvement opportunities.
Working with business teams to identify issues affecting financial results and profitability.
Responding to control, audit and regulatory requests within established timelines.
Mortgage & Protection Adviser/Financial Admin
Eames Laurie Financial Services
Swindon, Wiltshire
03.2021 - Current
Interviewed customers to assess current and projected financial positions.
Provided additional advice and guidance on and related financial products, including buildings cover and life insurance.
Maintained up to date knowledge on mortgage market trends to develop robust business development strategies and enable accurate revenue forecasting.
Documented client applications for mortgage loans.
Assisted clients with planning for and funding retirements using various types of investments.
Monitored and reviewed financial controls, processes and procedures to enable best practice development.
Created and presented accurate, detailed financial forecasts.
Generating Suitability Reports
Mortgage & Protection Adviser
Allen & Harris Estate Agent
Swindon, Wiltshire
04.2019 - 02.2021
Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
Evaluated bespoke client needs to effectively source products best suited to current financial circumstances.
Provided additional advice and guidance on and related financial products, including buildings cover and life insurance.
Explained all aspects of loan, including payment terms and conditions, offering one-on-one appointments for clients with complex loan needs to ensure comprehension.
Adhered to all compliance guidelines for retail mortgage lending.
Maintained exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
Built outstanding relationships with clients through bespoke care and advice, communicated clearly and effectively.
Mortgage Representative
Nationwide Building Society
Swindon, Wiltshire
11 2015 - 03.2019
Assisting customers with first stages of a Mortgage Application.
Asked open-ended questions to assess customer needs.
Developed a reputation as an efficient service provider with high levels of accuracy.
Analysed call volume and average call time to monitor Customer Service Representative performance and productivity.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
Prepared reports and communication for senior management and clients.
Digital Services
Nationwide Building Society
Swindon, Wilthshire
May 2014 - Nov 2015
Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Answered customer telephone calls promptly and improved on-hold wait times.
Documented customer interactions and prepared paperwork for follow-up actions.
Employed active listening and product expertise to successfully resolve inbound queries.
Education
HNC - HNC Events
University Of The Highland And Islands
2013
GCSE -
Elgin High School
Elgin
2012
Skills
CII Level 4 Diploma in Regulated Financial Planning
Certificate in Mortgage Advice and Practice (CeMAP)
Operations Manager Specialist Services at St. James's Place Wealth ManagementOperations Manager Specialist Services at St. James's Place Wealth Management
Quality Assurance Analyst – Pensions & Investments at St. James's Place Wealth ManagementQuality Assurance Analyst – Pensions & Investments at St. James's Place Wealth Management