Klaudyna Kasprowicz
Swindon,Wiltshire
Summary
I have been actively involved in the financial services industry for the past 9 years. I am currently a Business Assurance Adviser, overseeing: Investment, Mortgage, Equity Release and Corporation Lending /Protection cases. Pre- and post-sales compliance support specialist. Flexible and hardworking in deadline-driven environments. I am well organised, have strong attention to details and experience in working in a fast pace environment.
Overview
2026
2026
years of professional experience
Work History
Business Assurance Adviser
St. James's Place Wealth Management
Cirencester, Gloucestershire
01.2023 - Current
- Overseeing planning and execution of targeted sales and marketing strategies.
- Conducting regular market assessments to stay current on trends and maintain readiness for changes.
- Allocating teams, materials and calendar space for individual projects.
- Reviewing current legislation and regulatory requirements to address issues of non-compliance.
- Working to quickly and effectively resolve identified compliance issues, uncovering root causes and implementing swift action plans.
- Identifying and mitigating potential risks with comprehensive risk assessments.
- Producing risk and control analysis reports informing key business stakeholders.
- Working with cross-functional teams to support enterprise-wide compliance.
- Supporting internal teams in delivering actionable insights on financial performance and improvement opportunities.
- Working with business teams to identify issues affecting financial results and profitability.
- Responding to control, audit and regulatory requests within established timelines.
Mortgage & Protection Adviser/Financial Admin
Eames Laurie Financial Services
Swindon, Wiltshire
03.2021 - Current
- Interviewed customers to assess current and projected financial positions.
- Provided additional advice and guidance on and related financial products, including buildings cover and life insurance.
- Maintained up to date knowledge on mortgage market trends to develop robust business development strategies and enable accurate revenue forecasting.
- Documented client applications for mortgage loans.
- Assisted clients with planning for and funding retirements using various types of investments.
- Monitored and reviewed financial controls, processes and procedures to enable best practice development.
- Created and presented accurate, detailed financial forecasts.
- Generating Suitability Reports
Mortgage & Protection Adviser
Allen & Harris Estate Agent
Swindon, Wiltshire
04.2019 - 02.2021
- Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
- Evaluated bespoke client needs to effectively source products best suited to current financial circumstances.
- Provided additional advice and guidance on and related financial products, including buildings cover and life insurance.
- Explained all aspects of loan, including payment terms and conditions, offering one-on-one appointments for clients with complex loan needs to ensure comprehension.
- Adhered to all compliance guidelines for retail mortgage lending.
- Maintained exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
- Built outstanding relationships with clients through bespoke care and advice, communicated clearly and effectively.
Mortgage Representative
Nationwide Building Society
Swindon, Wiltshire
11 2015 - 03.2019
- Assisting customers with first stages of a Mortgage Application.
- Asked open-ended questions to assess customer needs.
- Developed a reputation as an efficient service provider with high levels of accuracy.
- Analysed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
- Prepared reports and communication for senior management and clients.
Digital Services
Nationwide Building Society
Swindon, Wilthshire
May 2014 - Nov 2015
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Documented customer interactions and prepared paperwork for follow-up actions.
- Employed active listening and product expertise to successfully resolve inbound queries.
Education
HNC - HNC Events
University Of The Highland And Islands
2013
GCSE -
Elgin High School
Elgin2012
Skills
- CII Level 4 Diploma in Regulated Financial Planning
- Certificate in Mortgage Advice and Practice (CeMAP)
- CII (ER1) Equity release
References
REFERENCES - Available on request.
Languages
- Polish
- English
Timeline
Business Assurance Adviser
St. James's Place Wealth Management
01.2023 - Current
Mortgage & Protection Adviser/Financial Admin
Eames Laurie Financial Services
03.2021 - Current
Mortgage & Protection Adviser
Allen & Harris Estate Agent
04.2019 - 02.2021
Mortgage Representative
Nationwide Building Society
11 2015 - 03.2019
Digital Services
Nationwide Building Society
May 2014 - Nov 2015
HNC - HNC Events
University Of The Highland And Islands
GCSE -
Elgin High School
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