Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Klaudyna Kasprowicz

Klaudyna Kasprowicz

Swindon,Wiltshire

Summary

I have been actively involved in the financial services industry for the past 9 years. I am currently a Business Assurance Adviser, overseeing: Investment, Mortgage, Equity Release and Corporation Lending /Protection cases. Pre- and post-sales compliance support specialist. Flexible and hardworking in deadline-driven environments. I am well organised, have strong attention to details and experience in working in a fast pace environment.

Overview

2026
2026
years of professional experience

Work History

Business Assurance Adviser

St. James's Place Wealth Management
Cirencester, Gloucestershire
01.2023 - Current
  • Overseeing planning and execution of targeted sales and marketing strategies.
  • Conducting regular market assessments to stay current on trends and maintain readiness for changes.
  • Allocating teams, materials and calendar space for individual projects.
  • Reviewing current legislation and regulatory requirements to address issues of non-compliance.
  • Working to quickly and effectively resolve identified compliance issues, uncovering root causes and implementing swift action plans.
  • Identifying and mitigating potential risks with comprehensive risk assessments.
  • Producing risk and control analysis reports informing key business stakeholders.
  • Working with cross-functional teams to support enterprise-wide compliance.
  • Supporting internal teams in delivering actionable insights on financial performance and improvement opportunities.
  • Working with business teams to identify issues affecting financial results and profitability.
  • Responding to control, audit and regulatory requests within established timelines.

Mortgage & Protection Adviser/Financial Admin

Eames Laurie Financial Services
Swindon, Wiltshire
03.2021 - Current
  • Interviewed customers to assess current and projected financial positions.
  • Provided additional advice and guidance on and related financial products, including buildings cover and life insurance.
  • Maintained up to date knowledge on mortgage market trends to develop robust business development strategies and enable accurate revenue forecasting.
  • Documented client applications for mortgage loans.
  • Assisted clients with planning for and funding retirements using various types of investments.
  • Monitored and reviewed financial controls, processes and procedures to enable best practice development.
  • Created and presented accurate, detailed financial forecasts.
  • Generating Suitability Reports


Mortgage & Protection Adviser

Allen & Harris Estate Agent
Swindon, Wiltshire
04.2019 - 02.2021
  • Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
  • Evaluated bespoke client needs to effectively source products best suited to current financial circumstances.
  • Provided additional advice and guidance on and related financial products, including buildings cover and life insurance.
  • Explained all aspects of loan, including payment terms and conditions, offering one-on-one appointments for clients with complex loan needs to ensure comprehension.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Maintained exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Built outstanding relationships with clients through bespoke care and advice, communicated clearly and effectively.

Mortgage Representative

Nationwide Building Society
Swindon, Wiltshire
11 2015 - 03.2019
  • Assisting customers with first stages of a Mortgage Application.
  • Asked open-ended questions to assess customer needs.
  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Analysed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
  • Prepared reports and communication for senior management and clients.

Digital Services

Nationwide Building Society
Swindon, Wilthshire
May 2014 - Nov 2015
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Documented customer interactions and prepared paperwork for follow-up actions.
  • Employed active listening and product expertise to successfully resolve inbound queries.

Education

HNC - HNC Events

University Of The Highland And Islands
2013

GCSE -

Elgin High School
Elgin
2012

Skills

  • CII Level 4 Diploma in Regulated Financial Planning
  • Certificate in Mortgage Advice and Practice (CeMAP)
  • CII (ER1) Equity release

References

REFERENCES - Available on request.

Languages

  • Polish
  • English

Timeline

Business Assurance Adviser

St. James's Place Wealth Management
01.2023 - Current

Mortgage & Protection Adviser/Financial Admin

Eames Laurie Financial Services
03.2021 - Current

Mortgage & Protection Adviser

Allen & Harris Estate Agent
04.2019 - 02.2021

Mortgage Representative

Nationwide Building Society
11 2015 - 03.2019

Digital Services

Nationwide Building Society
May 2014 - Nov 2015

HNC - HNC Events

University Of The Highland And Islands

GCSE -

Elgin High School
Klaudyna Kasprowicz