Summary
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic
Klaudia Yordanova

Klaudia Yordanova

London

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Work history

Barista

Nero Caffe
London, Enfield
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Assisted in inventory control measures for effective stock management.
  • Promoted seasonal beverages effectively increasing their uptake.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Managed high volume orders during peak hours maintaining quality of service.

Front of House Crew Member

WINGSTOP
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Assisted customers with menu recommendations and order customizations.
  • Assisted with kitchen prep, including sauces and wings, to support smooth operations.
  • Received consistently positive feedback from customers, both online and in person.

Hostess

Big Easy
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Produced and finalised bills and provided receipts to customers.
  • Greeted guests and escorted to tables, minimising wait times.
  • Answered phone calls and scheduled reservations for guests.
  • Created memorable customer experiences through attentive, responsive service.

Cafe barista

Albert & Francis
London
  • Demonstrated skills in espresso extraction and latte art to deliver great service across team of 3.
  • Built rapport with suppliers leading to timely delivery of stock supplies.
  • Preserved espresso machine equipment through regular cleaning, preventative maintenance and organising swift repairs.
  • Trained new staff members, improving overall efficiency of cafe operations.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Managed opening and closing procedures efficiently ensuring readiness for each trading day.

Education

Diploma of Higher Education - Banking

Professional High-school of Economics & Management

Criminology and Psychology

Arden University
11.2023 -

Skills

  • Empathy and understanding
  • Volunteer leadership
  • Financial reporting
  • Prospecting
  • High-value project management
  • Public speaking
  • Analytical thinking
  • Relationship building
  • Influencing others
  • Multitasking efficiency
  • Reception desk operation
  • Bilingual or multilingual
  • Patience and tolerance
  • Customer relationship management systems

Affiliations

  • Drawing
  • Painting
  • Reading

Languages

English
Fluent
Bulgarian
Native
Japanese
Elementary

Timeline

Criminology and Psychology

Arden University
11.2023 -

Barista

Nero Caffe

Front of House Crew Member

WINGSTOP

Hostess

Big Easy

Cafe barista

Albert & Francis

Diploma of Higher Education - Banking

Professional High-school of Economics & Management
Klaudia Yordanova