Klaudia Turonek

• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Providing the whole range of support and assistance to teams, directors, managers and individual queries. Assisted with administrative tasks, improving overall functionality of the office.
• Optimised daily scheduling for improved office organisation.
• Created an office handbook.
• Managed over 50 phone calls a day, resulting in effective communication flow within the company.
• Collected and distributed incoming mail, employing strict confidentiality throughout. Processed incoming and outgoing parcels and correspondence for staff.
• Created and maintained updated CRM records to track office communications.
• Organised travel, hotel bookings, car hires logistics for staff (Travel Perk) to facilitate seamless business trips.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Liaised with service providers for on-site maintenance needs.
• Instructed employees in company procedures and health and safety regulations, reinforcing consistency in compliance.
• Received requests for meetings and appointments, updated calendar and organised spaces and materials; managed diaries, ensuring seamless executive schedules.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities (internal and external social events).
• Facilitated communication between departments with professional liaison skills.

• Balanced tills (Micros system) with accurate cash and card payments, preparing bank deposits and POS/EPOS reports; accurately processed credit card, cash and gift certificate payments from customers.
• Preparing shift reports for finance office.
• Delivered efficient five-star service in fast-paced fine dining establishment, serving 100+ guests per shift; provided friendly, courteous service, maximising positive customer satisfaction ratings; delivered exceptional service and experience.
• Prepared dining room for special functions and VIPs.
• Worked actively with management and BOH team to improve service and efficiency; taking responsibility in case no manager was present on shift. Expeditor experience.
• Close cooperation with hotel - confirming guests requests and needs, room service.

• Excellent communication skills, both oral and written. Demonstrated excellent telephone manner and use of call handling technology to manage desired number of calls daily.
• Good computer skills, data entry. Provided detailed progress reports and milestone updates to key stakeholders, maintaining project momentum.
• Conducting Market Research surveys with appropriate participants over telephone for wide range of clients.
• Researched and updated all required materials needed for firm and partners.
• Confidently conversed with wide variety of people from different backgrounds in customer service role.
• Used industry-specific terminology to execute high-quality translations.

• Managed clerical needs of company employees, including copying, faxing and file management. Track stocks of office supplies and place orders when necessary.
• Collected and arranged information and entered details into computer database.
• Coordinating office activities and operations to secure efficiency and compliance to company policies.
• Manage phone calls and correspondence (e-mail, letters, packages, answered high-volume daily telephone and email enquiries, minimising correspondence backlogs).
• Create and update records and databases with personnel, financial and other data.
• Verified figures with cross-checking of different accounts and documentation; matched, corrected, indexed and coded FOH and BOH invoices daily.

Company taken over (TUPE) end of October 2016

• Optimised guest and staff comfort by supervising immaculate presentation of front-of-house and back-of-house areas. Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards. Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.

• Assist Restaurant Manager in Interviewing, selecting, training, supervising, counselling and disciplining outlet staff. Assist in planning and setting up special events (e.g. Beer, wine and spirit dinners, Mother's Day, Easter, Father's Day, Valentine's Day, Christmas, Graduation, New Years, Holiday Events, etc.).
• Supervising floor during meal periods to ensure that all Prezzo standards and steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift. Ensure all daily and monthly reports are detailed and submitted in timely matter.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
• Ensure that all standards are met.
• Solicit feedback from guests concerning service and food & beverage offerings in all outlets.