Klaudia Rapakova

• As a Teacher and Co-Teacher at Salford City Skills College since 2021, my role primarily involves instructing and supporting students in English language learning, particularly focusing on ESOL methodologies
• In this capacity, my responsibilities include: Planning and delivering engaging and interactive English language lessons tailored to diverse learners' needs and proficiency levels
• Incorporating a variety of teaching techniques and resources to promote language acquisition, including communicative activities, language games, and multimedia materials
• Providing constructive feedback and support to students to help them improve their four language skills in listening, speaking, reading, and writing
• Assessing student progress through regular evaluations, tests, and assignments, and adjusting teaching strategies accordingly to address areas of weakness
• Collaborating with colleagues and participating in professional development activities to stay informed about current trends and best practices in TESOL education
• As a Co-Teacher, working closely with lead teachers and other educational staff to ensure cohesive lesson planning and delivery, as well as providing additional support to students as needed.

• As a self-employed au pair from 2015 to 2021, I undertook a range of responsibilities centred around childcare and household assistance
• My primary role involved providing nurturing care and support to children within the household
• I also took on the responsibility of assisting the 5 and 6-year-old children with their homework assignments
• This involved providing guidance, encouragement, and assistance with tasks such as reading, writing, and basic math concepts
• Overall, my experience as a self-employed au pair provided me with valuable skills in childcare, household management, and fostering positive relationships with children and families.

• During my time as a Customer Service Advisor at Marks and Spencer's call centre from 2013 to 2014, I handled a diverse range of responsibilities aimed at ensuring customer satisfaction and efficient service delivery
• Primarily, I engaged with customers over the phone, addressing inquiries, handling complaints, and assisting with order placement and payment processing
• My time at Marks and Spencer's call centre provided me with valuable experience in customer service, communication, and problem-solving, which are essential skills applicable across various professional settings.

• During my tenure at Caffe Latte from 2011 to 2013, I played a key role in delivering exceptional customer experiences while upholding high service standards
• Responsibilities included opening the store, preparing a variety of beverages with precision, and assisting with food preparation
• I took pride in providing friendly and efficient customer service, handling orders accurately, and remaining composed during busy periods
• My experience honed my skills in customer engagement, beverage preparation, and teamwork
• It instilled in me a strong work ethic and attention to detail, which I aim to leverage in future endeavours.

• As a receptionist at Bronze Tanning Studio from 2007 to 2010, my responsibilities included managing various aspects of daily operations
• This encompassed opening and closing the store, ensuring a smooth transition between shifts, and maintaining a welcoming atmosphere for customers
• I adeptly handled customer inquiries, bookings, and payments, providing exceptional service, and addressing any concerns promptly and effectively
• Additionally, I took charge of inventory management, overseeing stock levels, and ensuring adequate supplies were available
• Furthermore, I played a key role in the administration of employee wages, accurately calculating and processing payments for staff members
• At the end of each business day, I conducted cash-up procedures, reconciling cash transactions, and preparing financial reports for management.

This teacher training course provided me with the unique opportunity to bridge theoretical learning with practical application in a real-world classroom setting.