Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Klaudia Rakowska

Psychology Graduate
SOUTHALL

Summary

As an MSc graduate in Forensic Psychology bringing extensive experience in administration, therapy/counselling, mental health, and previous experience in customer service. Academic background includes BPS-accredited degrees in BSc and MSc has equipped me with critical skills in communication, risk assessment, and tailored mental health interventions. I possess knowledge and skills in medical administration and strong proficiency in Microsoft Software. Additionally, overall expertise extends to record-keeping, scheduling, audio transcription, and client correspondence. I am deeply committed to providing compassionate care and leveraging both personal and professional insights into mental health to support diverse individuals.

Overview

2025
2025
years of professional experience
6082
6082
years of post-secondary education
2
2
Languages

Work History

Medical Secretary/Administrative Assistant

Dr Christopher Davis
2 2024 - Current
  • Followed strict safety standards, patient protection requirements, and legal guidelines.
  • Shared communications between medical staff and patients.
  • Transcribed medical information for patient or facility records.
  • Used spreadsheet software to track important data and identify administrative trends.
  • Typed dictation from doctors and updated charts of patients.
  • Prepared correspondence, audio transcription, reports and general typing using Microsoft Software.

Retail Assistant

Primark
06.2021 - 09.2021
  • Operated cash registers with accuracy and processed cash and card transactions/handled returns of items.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.

SEN Teaching Assistant

Allenby Primary School
09.2018 - 02.2019
  • Identified signs of distress in students, resolving behavioural and emotional issues/encouraged positive choices for minimising and resolving conflicts.
  • Assisted students with a range of learning differences, including Autism and ADHD to achieve their full potential for independence.
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons.
  • Shared information about students with parents, other staff and internal and external agencies in line with school policies.
  • Maximised class teacher productivity by preparing work and activities in advance of lessons.
  • Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.

Education

Master of Science - Forensic Psychology

University of Roehampton
Roehampton, SW15 5PJ
09-2024

Bachelor of Science - Forensic Psychology

Bath Spa University
Bath, BA2 9BN
07-2023

BTEC Level 3 Extended Diploma - Health and Social Care

Ealing, Hammersmith And West London College
London, W14 9BL
07-2020

BTEC National Level 3 Subsidiary Diploma - Health and Social Care

Ealing, Hammersmith & West London College
London, W14 9BL
07-2019

GCSEs - English Language and Literature, Science, Maths, Art and Design and Polish

Acton High School
W3 8EY
04.2001 - 07.2018

Skills

  • Administrative experience

  • Analysis skills/Risk assessments

  • Bilingual communication (Polish and fluent English)

  • Customer service and support

  • Extensive experience in Mental Health, Psychology and Forensic Psychology (via education and first-hand experiences)

  • Experience working with children

  • Experience working with SEN individuals

  • Strong IT skills/proficient in Microsoft Software and a strong background in report writing, research, and risk analysis

  • Ability to work 1:1 and group interventions

  • Updated DBS and safeguarding/prevent qualification

Accomplishments

Education has equipped me with vital skills in communication, risk assessment, and the development and implementation of treatment plans tailored to individual needs. Completed my BSc research alongside Avon and Somerset Police which investigated public perceptions and confidence in the police. My MSc thesis, which has attracted attention from the BPS West Midlands E-Newsletter, explores the psychological, emotional, and physical impacts of interpersonal violence (IPV) on individuals with diagnosed autism, highlighting my ability to address complex mental health issues.

Timeline

Retail Assistant

Primark
06.2021 - 09.2021

SEN Teaching Assistant

Allenby Primary School
09.2018 - 02.2019

GCSEs - English Language and Literature, Science, Maths, Art and Design and Polish

Acton High School
04.2001 - 07.2018

Medical Secretary/Administrative Assistant

Dr Christopher Davis
2 2024 - Current

Master of Science - Forensic Psychology

University of Roehampton

Bachelor of Science - Forensic Psychology

Bath Spa University

BTEC Level 3 Extended Diploma - Health and Social Care

Ealing, Hammersmith And West London College

BTEC National Level 3 Subsidiary Diploma - Health and Social Care

Ealing, Hammersmith & West London College
Klaudia RakowskaPsychology Graduate