Klaudia Racsko

Deputy Manager:

• Maintained knowledge of current promotions, policies regarding payment exchanges and refunds.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Explained information about the quality, value and style of products to influence customer buying decisions.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
• Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
• Responding to emails and calls.
• Arriving early to open the store and start preparations for the day, leaving late to cash up and close the store.

Visual Merchandising Specialist:

• VM layout planning prior to seasonal VM updates.
• Retail standard have been implemented in line with the company retail standards guidelines.
• Replenishment standards are maintained to support the visual presentation, silent conversation and store sales.
• Review the store manager report on a weekly basis to highlight department categories that may require additional VM focus.
• Consistent review of the store best seller reports to ensure that these are placed into key visual sight lines on the sales floor.
• Delivery of consistent execution of interior mannequin display standards - positioning and styling.
• Wall and floor metalwork principles have been implemented in line with current instructions.
• To oversee and promote store team VM and Retail standards understanding and to drive consistent best practice.

• Worked closely with General Manager to improve overall sales closing techniques.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Established positive relationships with guests and employees, creating positive, energetic environment.
• Maintained excellent standards of service through impeccable attention to detail.
• Food Safety Certification.
• Health and Safety Certification.