Summary
Overview
Work history
Education
Skills
References
Timeline
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Klaudia Lubaszewska

Crewe,Cheshire

Summary

I am a highly motivated and hard-working individual with a strong work ethic, great communication skills and a commitment to continuous improvement. My biggest achievement so far was graduating from Keele University with a dual degree in Human Biology and Psychology. I have a passion for understanding human behaviour and biological systems. Therefore, enhancing my interpersonal skills with customers and coworkers. I am eager to apply my skills and knowledge to a challenging role where I can make a meaningful impact.

Overview

7
7
years of professional experience

Work history

Assistant Technical Officer in Pharmacy Aseptics

Leighton Hospital
10.2023 - Current
  • Aseptically prepared medicines, including chemotherapy, and conducted quality control, environmental monitoring, and stock reviews to ensure product availability.
  • Utilized iQemo and WellSky systems for documentation, dispensed chemotherapy prescriptions, calculated doses, and sent samples to CQC, working toward NVQ Level 2 in pharmacy.

Health care assistant

Belong Crewe
05.2022 - 05.2024
  • Created core memories and documented everyday activities on PCS
  • Delivered person-centred care focused on individual needs, preserving resident's dignity and self-esteem.

Customer Service Agent

Ryman the Stationers, Call Centre
05.2021 - 08.2021
  • Handling a high volume of telephone calls
  • Developed strong communication, active listening, and problem-solving skills by handling complaints, resolving issues quickly, and building customer loyalty in a high-pressure environment
  • Utilized critical thinking to identify scams while multitasking across various software systems to manage customer inquiries efficiently.

Customer Service Assistant

Corbett’s Sports
04.2019 - 09.2019
  • Entered and processed bets onto a computer system, maintaining accuracy in card and cash payments
  • Demonstrated excellent customer service by addressing customer inquiries, contributing to a 10% increase in positive feedback during my tenure.

Customer Service

CPM Asda Sampling
02.2019 - 03.2019
  • Developed strong customer service skills, food preparation for customers to taste, and advertisement of food products
  • Awarded a food handling certificate, adhering to strict safety and hygiene protocols.

Pharmacy Counter Assistant

Eagle Bridge Pharmacy
06.2017 - 08.2017
  • Assisted customers with prescriptions and ensured confidentiality following data protection regulations
  • Gained familiarity with various medicines, advising customers on the correct use of OTC medications.

Education

(BSc) Human Biology & Psychology -

Keele University
/2019 - /2023

Level 3 BTEC - Forensic Science

South Cheshire College
/2017 - /2019

level 2 BTEC - Science

South Cheshire College
/2016 - /2017

GCSEs - English

South Cheshire College
Crewe
/2016 - /2017

GCSEs - Maths

South Cheshire College
Crewe
/2015 - /2016

Skills

Customer Service

  • Payment Processing
  • Stock management
  • Quality Control
  • Microsoft Office Suite
  • Health and Safety
  • Attention to Detail
  • Sorting and labelling techniques
  • Hazardous waste disposal
  • Data collection
  • Research and analysis
  • Laboratory cleaning protocol
  • Bilingual English, Polish

References

References available upon request.

Timeline

Assistant Technical Officer in Pharmacy Aseptics

Leighton Hospital
10.2023 - Current

Health care assistant

Belong Crewe
05.2022 - 05.2024

Customer Service Agent

Ryman the Stationers, Call Centre
05.2021 - 08.2021

Customer Service Assistant

Corbett’s Sports
04.2019 - 09.2019

Customer Service

CPM Asda Sampling
02.2019 - 03.2019

Pharmacy Counter Assistant

Eagle Bridge Pharmacy
06.2017 - 08.2017

(BSc) Human Biology & Psychology -

Keele University
/2019 - /2023

Level 3 BTEC - Forensic Science

South Cheshire College
/2017 - /2019

level 2 BTEC - Science

South Cheshire College
/2016 - /2017

GCSEs - English

South Cheshire College
/2016 - /2017

GCSEs - Maths

South Cheshire College
/2015 - /2016
Klaudia Lubaszewska