Klaudia Lubaszewska
Crewe,Cheshire
Summary
I am a highly motivated and hard-working individual with a strong work ethic, great communication skills and a commitment to continuous improvement. My biggest achievement so far was graduating from Keele University with a dual degree in Human Biology and Psychology. I have a passion for understanding human behaviour and biological systems. Therefore, enhancing my interpersonal skills with customers and coworkers. I am eager to apply my skills and knowledge to a challenging role where I can make a meaningful impact.
Overview
7
7
years of professional experience
Work history
Assistant Technical Officer in Pharmacy Aseptics
Leighton Hospital
2023.10 - Current
- Aseptically prepared medicines, including chemotherapy, and conducted quality control, environmental monitoring, and stock reviews to ensure product availability.
- Utilized iQemo and WellSky systems for documentation, dispensed chemotherapy prescriptions, calculated doses, and sent samples to CQC, working toward NVQ Level 2 in pharmacy.
Health care assistant
Belong Crewe
2022.05 - 2024.05
- Created core memories and documented everyday activities on PCS
- Delivered person-centred care focused on individual needs, preserving resident's dignity and self-esteem.
Customer Service Agent
Ryman the Stationers, Call Centre
2021.05 - 2021.08
- Handling a high volume of telephone calls
- Developed strong communication, active listening, and problem-solving skills by handling complaints, resolving issues quickly, and building customer loyalty in a high-pressure environment
- Utilized critical thinking to identify scams while multitasking across various software systems to manage customer inquiries efficiently.
Customer Service Assistant
Corbett’s Sports
2019.04 - 2019.09
- Entered and processed bets onto a computer system, maintaining accuracy in card and cash payments
- Demonstrated excellent customer service by addressing customer inquiries, contributing to a 10% increase in positive feedback during my tenure.
Customer Service
CPM Asda Sampling
2019.02 - 2019.03
- Developed strong customer service skills, food preparation for customers to taste, and advertisement of food products
- Awarded a food handling certificate, adhering to strict safety and hygiene protocols.
Pharmacy Counter Assistant
Eagle Bridge Pharmacy
2017.06 - 2017.08
- Assisted customers with prescriptions and ensured confidentiality following data protection regulations
- Gained familiarity with various medicines, advising customers on the correct use of OTC medications.
Education
(BSc) Human Biology & Psychology -
Keele University
/2019 - /2023
Level 3 BTEC - Forensic Science
South Cheshire College
/2017 - /2019
level 2 BTEC - Science
South Cheshire College
/2016 - /2017
GCSEs - English
South Cheshire College
Crewe /2016 - /2017
GCSEs - Maths
South Cheshire College
Crewe /2015 - /2016
Skills
Customer Service
- Payment Processing
- Stock management
- Quality Control
- Microsoft Office Suite
- Health and Safety
- Attention to Detail
- Sorting and labelling techniques
- Hazardous waste disposal
- Data collection
- Research and analysis
- Laboratory cleaning protocol
- Bilingual English, Polish
References
References available upon request.
Timeline
Assistant Technical Officer in Pharmacy Aseptics
Leighton Hospital
2023.10 - Current
Health care assistant
Belong Crewe
2022.05 - 2024.05
Customer Service Agent
Ryman the Stationers, Call Centre
2021.05 - 2021.08
Customer Service Assistant
Corbett’s Sports
2019.04 - 2019.09
Customer Service
CPM Asda Sampling
2019.02 - 2019.03
Pharmacy Counter Assistant
Eagle Bridge Pharmacy
2017.06 - 2017.08
(BSc) Human Biology & Psychology -
Keele University
/2019 - /2023
Level 3 BTEC - Forensic Science
South Cheshire College
/2017 - /2019
level 2 BTEC - Science
South Cheshire College
/2016 - /2017
GCSEs - English
South Cheshire College
/2016 - /2017
GCSEs - Maths
South Cheshire College
/2015 - /2016