Accomplished professional with expertise in POS system operation, espresso calibration, and food safety practices. Demonstrates strong attention to detail and multitasking abilities, ensuring efficient cash register operations and effective team collaboration. Recognized for exceptional customer service and successful upselling strategies that improve product visibility and customer engagement. Proficient in sanitation practices and team building, adaptable to dynamic environments with a focus on problem-solving and organizational efficiency.
Hi, I’m
KLAUDIA KACZMAREK
Longton,United Kingdom
Summary
Overview
5
years of professional experience
3941
years of post-secondary education
Work history
SSP Food Travel ExpertsBasingstoke, Hampshire
Barista
2025.04 - 2026.02 (10 education.months_Label)
Job overview
- Assisted team members during busy periods to improve workflow efficiency.
- Communicated with kitchen staff to ensure smooth service delivery.
- Maintained clean and well-stocked work areas to support bar operations.
- Provided excellent service to customers for their enjoyment and comfort.
- Trained new staff members on café operations to encourage teamwork and consistency.
- Ensured customer satisfaction through delivery of high-quality coffee and beverages.
- Implemented hygiene standards across café premises to comply with public health regulations.
GreggsNottingham, Nottinghamshire
Team Member
2023.08 - 2025.01 (1 education.year_Label & 5 education.months_Label)
Job overview
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Communicated effectively with customers, supervisors, and team members.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Helped with promotional display setup in accordance with brand guidelines.
- Provided excellent customer service through solving problems and answering questions.
- Stocked shelves according to planograms and faced merchandise for visibility.
- Notified supervisors of item shortages to replenish inventory.
- Trained new team members on company policies and procedures.
- Corrected order and product mistakes by assisting customers with returns and refunds.
- Canceled orders based on customer requests, inventory or delivery problems.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Trained 2 new staff on proper bakery methods to uphold company standards.
East midlands airportCastle donnington, Derby
Barista
2022.06 - 2023.06 (1 education.year_Label)
Job overview
- POS system operation
- Espresso calibration
- Safe food handling practices
- Detail orientated
- Multitasking
- Cash register operation
- Teamwork and collaboration
- Cooperative team player
- Customer service
- Up-selling
- Team player
- Product displays
- Customer-facing activities
- Coursework in variety of public services
- Greeted over 100 customers daily, answered questions and recommended drinks and pastries
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes
- Adhered to recipe and presentation standards for specialty coffee drinks
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products
- Resolved customer disputes with tact and professionalism
- Provided customers with product details such as coffee blends and preparation descriptions
- Monitored cafe for seating availability, safety and wellbeing of guests
- Described menu items to customers and suggested products based on stated preferences
- Received and accurately processed customer payments
- Maintained calm demeanour during high-volume periods and special events
- Cleaned and sanitised work areas, utensils and equipment
- Greeted and connected with every customer, recommending drinks and pastries
- Managed peak morning custom with accurate, efficient, levelheaded service
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas
- Maintained highest standards of conduct and personalised customer service
Rainbow pizzaSwadlincote, Derbyshire
Fast Food Crew Member
2021.08 - 2022.08 (1 education.year_Label)
Job overview
- Assisted kitchen staff in preparing food during peak trading periods
- Maintained excellent customer satisfaction by providing friendly, attentive and polite service
- Took customer orders quickly and accurately, reducing customer wait times
- Considered critical factors during food preparation, including presentation, portion control and special requests
- Created wide range of food, including burgers, chips and other menu items, within time-sensitive environments
- Kept calm, professional and efficient during busy takeaway periods
- Handled customer complaints professionally and politely, offering smart solutions or referring to supervisors for support
- Assisted in cleaning of tables, chairs and restaurant floors, especially during busy restaurant periods.
- More than 60 times maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Stayed within food hygiene regulations by wearing PPE and quality assessing food throughout operations
Education
South Nottingham CollegeNottingham
BTEC from Combined Science
University overview
Burton and South Derbyshire CollegeBurton-on-Trent, Staffordshire
BTEC from Public services
University overview
PEM
Skills
- POS system operation
- Espresso calibration
- Safe food handling
- Detail orientation
- Multitasking abilities
- Cash register operation
- Team collaboration
- Customer service excellence
- Upselling techniques
- Product display management
- Customer engagement activities
- Sanitation practices
- Team building skills
- Adaptability and flexibility
- Instruction following
- Order preparation skills
- Attention to detail
- Problem-solving strategies
- Workstation organization
- Cash register proficiency
- Baking basic pastries
LANGUAGES
English Advanced (C1)
Polish Advanced (C1)
Timeline
Barista
SSP Food Travel Experts
2025.04 - 2026.02 (10 education.months_Label)
Team Member
Greggs
2023.08 - 2025.01 (1 education.year_Label & 5 education.months_Label)
Barista
East midlands airport
2022.06 - 2023.06 (1 education.year_Label)
Fast Food Crew Member
Rainbow pizza
2021.08 - 2022.08 (1 education.year_Label)
South Nottingham College
BTEC from Combined Science
01/2023
Burton and South Derbyshire College
BTEC from Public services
01/2022