Summary
Overview
Work History
Education
Skills
Timeline
Generic

Klaudia Janouskova

Cambridge

Summary

Knowledgeable Desired Position with solid foundation in library operations. Proven track record in managing front desk duties efficiently, ensuring smooth library operations. Demonstrated proficiency in customer service and organizational skills.

Experienced front desk receptionist offering excellent customer service and administrative support. Always willing to learn new things from my coworkers and leaders.

As a cosmetic sales and perfumes over 2 years of experience, responsible for communicating customers, increasing sales, counselling customers for buying products and maintaining relationship with customers

Overview

20
20
years of professional experience

Work History

Library Receptionist

St John’s College, UK
05.2016 - Current

Welcomes and greets students entering the Library

Assists students with the self service facilities

Undertakes shelving and shelf-tidying

Assist with basic office tasks such as photocopying, filing and data entry

Register new students and issue Library cards

Teach students how to use Library resources

Maintain computer data bases used to locate Library materials

Fragrance Retail Associate

Marionnaud Parfumeries, Bratislava
07.2004 - 04.2005

Assisted customers in selecting fragrances

Managed inventory and restocking

Demonstrated knowledge of various fragrance products

Provided excellent customer service

Cosmetic Sales Associate

Boots, UK
04.2014 - 05.2016

Worked in the beauty department of Boots, working within an instore sales team to serve customers and advise on beauty products from more then 50 different brands

Assist customers with skincare product selection and provide advice

Maintained accurate inventory and ensured that shelves were well-stocked

Resolved customer complaints and provided after-sales support

Waitress

Bill’s Restaurant, UK
05.2013 - 03.2014

Provided friendly, courteous service, maximising positive customer satisfaction ratings

Set up a cleaning tables during the whole service

Greet and seat customers with a welcoming attitude, providing menus and assisting with menu explanations

Waitress

Sidney Sussex College, UK
09.2006 - 04.2013

I served meals to students, fellows and guests, weddings, conference business and special dinners

Hotel Receptionist

Hotel Danube, Bratislava
03.2006 - 09.2006

Managed front desk operations, including guest check-in and check-out

Resolved guest complaints and queries

Coordinated with housekeeping and maintance staff to ensure rooms were ready for new guests

Maintained detailed records of booking and payments

Hotel Receptionist

Hotel Old City, Bratislava
05.2005 - 03.2006

Making reservation by phone and in person

Checking guests in and out of their rooms

Preparing bills and taking payments like cash or credit

Dealing with complaints and solving problems that may a rise

Education

Business Administration

Business School
Bratislava, Slovakia
06.2005

Skills

Communication Skills, Multi-Tasking, Organizational Skills, Teamwork, Costumer Service, Conflict Resolution

Timeline

Library Receptionist

St John’s College, UK
05.2016 - Current

Cosmetic Sales Associate

Boots, UK
04.2014 - 05.2016

Waitress

Bill’s Restaurant, UK
05.2013 - 03.2014

Waitress

Sidney Sussex College, UK
09.2006 - 04.2013

Hotel Receptionist

Hotel Danube, Bratislava
03.2006 - 09.2006

Hotel Receptionist

Hotel Old City, Bratislava
05.2005 - 03.2006

Fragrance Retail Associate

Marionnaud Parfumeries, Bratislava
07.2004 - 04.2005

Business Administration

Business School
Klaudia Janouskova