Klaudia Dziuba
Bury ,Lancashire
Summary
Detail-oriented individual with extensive expertise in customer service, customer relations, and office administration. Proficient in cash handling, database management and maintaining confidentiality while ensuring accuracy and efficiency in reporting and documentation. Skilled in cultural awareness, legal research and bookkeeping, complemented by strong organisational abilities and advanced proficiency in Microsoft Office Suite. Adept at delivering outstanding customer service through excellent written and verbal communication, prioritisation skills, and a commitment to excellence. Dedicated to leveraging a diverse skill set to support operational success and foster positive client relationships.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Warehouse administrator
Hallmark Cards
Brighouse, Calderdale
08.2022 - 01.2023
- Updated the Warehouse Management System regularly; ensured data accuracy at all times.
- Provided support to the warehouse manager with daily operational duties; increased overall productivity levels.
- Managed daily administrative tasks to maintain smooth warehouse functioning.
- Reported daily warehouse performance data and updated company logs.
- Enhanced picking and packing output through targeted team coaching and feedback.
Sales assistant
Cyrus Home of Eastern European Food
Huddersfield, Kirklees
05.2021 - 09.2021
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Sales assistant
University of Huddersfield Student's Union
Huddersfield, Kirklees
09.2019 - 05.2020
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Ensured stock replenishment in timely manner to maintain product availability.
- Operated cash registers with accuracy and processed cash and card transactions.
Telephone Advisor
Citizens Advice Bureau
Bury, Lancashire
01.2018 - 05.2018
- Boosted client satisfaction by providing clear and concise advice and support.
- Advised over 20 clients over phone to deliver top service and optimum strategies.
- Maintained up-to-date knowledge of legislation and policy changes.
- Translated legal jargon for complete client understanding.
Education
MLP - Law
University of Huddersfield
Huddersfield 09.2018 - 05.2022
A-Levels - Law, Business, Photography
Holy Cross College
Bury, Borough of Bury 09.2016 - 05.2018
Skills
- Customer Service
- Customer relations
- Cash counting and handling
- Security monitoring
- Numeracy
- Office equipment operation
- Attention to Detail
- Database management
- Maintaining office records
- Written and verbal communication
- Organisation and prioritisation
- Reporting and documentation
- Telephone etiquette
- Database administration
- Confidentiality maintenance
- Cultural awareness
- Bookkeeping
- Microsoft Office Suite
- Outstanding customer service
- Legal research
- Self-motivation
Languages
English
Fluent
Polish
Native
Affiliations
- Reading
Timeline
Warehouse administrator
Hallmark Cards
08.2022 - 01.2023
Sales assistant
Cyrus Home of Eastern European Food
05.2021 - 09.2021
Sales assistant
University of Huddersfield Student's Union
09.2019 - 05.2020
MLP - Law
University of Huddersfield
09.2018 - 05.2022
Telephone Advisor
Citizens Advice Bureau
01.2018 - 05.2018
A-Levels - Law, Business, Photography
Holy Cross College
09.2016 - 05.2018
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