Klaudia Danielewicz
Dorking
Summary
IT support engineer with over 7 years of experience in providing technical support and systems administration for both enterprise and small business environments. Proficient in troubleshooting Windows, Mac, and iOS platforms, with a strong background in managing users and devices through Microsoft 365, Azure, Intune, and Active Directory. Currently supports an 800-user base, focusing on delivering quick technical resolutions while ensuring high user satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Service Desk Engineer (2nd Line)
Der Tour UK
Dorking, Surrey
01.2022 - 03.2026
- Provided second-line support for Microsoft 365, Azure, Exchange, Intune, and Active Directory environments.
- Managed user accounts, permissions, and security groups using Group Policy and Active Directory.
- Assisted in implementing workflow automation through Power Automate to enhance efficiency and reduce ticket resolution time.
- Supported over 800 users across various sites while coordinating with internal teams to resolve escalated issues.
- Delivered clear communication and documentation for system updates and user guides.
IT Support Engineer
DLG Computers
Salfords, Surrey
07.2020 - 01.2022
- Provided comprehensive IT support for home and small business clients.
- Assisted in troubleshooting and resolving hardware, software, and networking issues both remotely and on-site.
- Performed installations and configurations of operating systems, conducted data backups, and managed routine maintenance tasks.
IT Support Engineer
Sweethaven Computers
Reigate, Surrey
08.2019 - 07.2020
- Provided first-line support for diverse non-enterprise clients across multiple platforms.
- Diagnosed and resolved technical issues with hardware, printers, and software applications.
- Ensured high customer satisfaction through clear communication and timely resolutions.
Education
BSc Hons - Computer Science
The Open University
01.2021 -
Level 3 - Travel and Tourism
Guildford College
01.2014 - 01.2016
Skills
- End-User Device Support (Windows, macOS, iOS, Android)
- Hardware Installation & Troubleshooting
- Microsoft 365 / Azure / Intune Administration
- Active Directory & Group Policy
- Networking & Connectivity Troubleshooting
- Printer & Peripheral Support
- IT Ticketing & Incident Management
- Asset Management & Device Lifecycle
- Technical Documentation
- Basic Scripting (PowerShell, Python)
Languages
Polish
Fluent
Certification
- ITIL 4 Foundation 2025
- CompTIA A+ 2019 – 2022
- CompTIA Network Defense
Affiliations
- Reading
- Outdoor activities
- Fitness
References
References available upon request.
Timeline
Service Desk Engineer (2nd Line)
Der Tour UK
01.2022 - 03.2026
BSc Hons - Computer Science
The Open University
01.2021 -
IT Support Engineer
DLG Computers
07.2020 - 01.2022
IT Support Engineer
Sweethaven Computers
08.2019 - 07.2020
Level 3 - Travel and Tourism
Guildford College
01.2014 - 01.2016