Klaudia Banacka
Ebbw Vale
Summary
What motivates me is making a consequential impact and contributing to larger goals. Overcoming challenges, collaborating with a team, and continuously learning motivates me to better myself each day. I find fulfillment in environments fostering innovation and where my contributions lead to overall success. Dedicated to identifying customer needs and delivering effective solutions to all problems. Proven ability to establish and maintain excellent communication and relationships with clients with over 5+ years of experience in customer care. Understanding the importance of delivering the mission of a brand with every action and interaction that takes place involving customers. Bilingual, hardworking, and ready to join my next team.
Overview
1
1
Certification
9
9
years of post-secondary education
8
8
years of professional experience
Work history
CLAIM HANDLER- FNOL
Admiral
CARDIFF, UK
09.2024 - Current
- Adhered strictly to industry regulations during every stage of claim processing.
- Achieved efficient claim processing with meticulous attention to detail.
- Ensured customer satisfaction by promptly resolving claims disputes.
- Conducted thorough investigations into suspicious or fraudulent claims.
- Fostered positive relationships with clients through excellent communication skills.
- Handled sensitive client information, maintaining confidentiality at all times.
- Collaborated closely with underwriters to ensure accurate risk assessment on new policies.
- Managed over 18 calls per day
Staff
Aneurin Leisure
Ebbw Vale
02.2019 - 08.2024
- Enhanced guest experience by optimising service delivery and attentiveness.
- Ensured accurate accounting of money and products while maintaining food health and safety standards.
- Managed cash flow during shifts, effectively communicating with team members.
- Conducted risk assessments during every closing shift.
- Handled cash management tasks for accurate accounting records.
- Conducted inventory checks regularly, reducing instances of stock shortage during peak times.
- Enhanced café ambience with consistent cleanliness and organisation of seating area.
Staff Member
KFC
Ebbw Vale
01.2019 - 04.2019
- Ensured fast and precise service to enhance customer satisfaction.
- Handled cash and communicated effectively at front house.
- Maintained Food Safety.
- Prepared food and managed time efficiently.
- Maintained positive attitude during busy shifts to foster a supportive environment.
- Cleaned to meet established standards.
- Enhanced customer satisfaction by providing excellent service.
Education
GCSE - English Literature, English language, Mathematics, Science, Child Development, Textiles, Welsh language, Art, Finance
Ebbw Fawr Learning Community
Ebbw Vale 09.2014 - 07.2019
Bsc (hons) - Criminology and Criminal Justice
University of South Wales
Treforest 09.2021 - 05.2024
A Levels - Photography, Law, Media
Blaenau Gwent Learning Zone
Ebbw Vale 09.2019 - 07.2021
Skills
- Compliance management
- KPI management
- Organisation - Experienced
- Organisation
- Problem Solving - Experienced
- Commercial Awareness - Skillful
- Sales - Expert
- Communications - Expert
- Teamwork - Experienced
- Reliable - Experienced
- Adaptability - Experienced
- Time Management - Experienced
LANGUAGES
English - Native speaker
Polish - Highly proficient
References
Available on request.
Certification
Attended a Hackathon in FNOL for innovation ideas and presented in front a group for claim handling and on guidewire to be implementing a prospect model for underwriting questions to populate when necessary which our team won the award for this idea in the future to be potentially added.
References
References available upon request.
Timeline
CLAIM HANDLER- FNOL
Admiral
09.2024 - Current
Bsc (hons) - Criminology and Criminal Justice
University of South Wales
09.2021 - 05.2024
A Levels - Photography, Law, Media
Blaenau Gwent Learning Zone
09.2019 - 07.2021
Staff
Aneurin Leisure
02.2019 - 08.2024
Staff Member
KFC
01.2019 - 04.2019
GCSE - English Literature, English language, Mathematics, Science, Child Development, Textiles, Welsh language, Art, Finance
Ebbw Fawr Learning Community
09.2014 - 07.2019