Klarina Widyanti
ESL Teacher, Master's Degree Student University Of Sheffield
7 Mappin Street, Mappin Court, Sheffield
Summary
Enthusiastic and experienced in providing support in educational or children environments. Worked with children individually and in small groups while providing basic reading, vocabularies enhancement and English instruction and other education-related activities as assigned. Also, experienced in Customer Service which handled complicated case and successfully delivered the result.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Customer Success Agent
Hostinger Indonesia
2020.11 - 2023.05
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions, specifically in Hosting and Website issues
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Processed customer orders quickly and accurately for timely delivery.
- Established strong customer relationships, building recommendations and loyalty.
English as a Second Language Teaching Assistant
Kumon Indonesia
2020.02 - 2020.11
- Collaborated with fellow teaching assistants to design cohesive lesson plans that catered to varying English proficiency levels.
- Mentored and tutored individual students needing additional help.
- Handled class records for attendance, assignment grades and course participation scores.
- Evaluated student progress through regular assessments, providing feedback and adjusting teaching methods as necessary for success.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Local Committee Vice President
AIESEC Universitas Brawijaya
2017.02 - 2020.01
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Education
Master of Arts - Education And Language
University of Sheffield
Sheffield, United Kingdom09.2024
Bachelor of Arts - English Linguistics
Brawijaya University
Indonesia07.2019
Skills
Classroom support
Progress Monitoring
Conflict Resolution
Technical Support
Customer Retention Strategies
Calm and Professional Under Pressure
Personal Information
- Date of Birth: 11/09/1998
- Nationality: Indonesia
IELTS Certification
Listening: 6.0
Reading: 7.0
Writing: 6.0
Speaking: 7.0
Overall Band Score: 6.5
Timeline
Customer Success Agent
Hostinger Indonesia
2020.11 - 2023.05
English as a Second Language Teaching Assistant
Kumon Indonesia
2020.02 - 2020.11
Local Committee Vice President
AIESEC Universitas Brawijaya
2017.02 - 2020.01
Master of Arts - Education And Language
University of Sheffield
Bachelor of Arts - English Linguistics
Brawijaya University