Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

KLAE MCGOWAN

Eastville

Summary

A 28 year old male who is a dedicated professional with expertise in team management, health and safety compliance, client communication, and bricklaying & sales. Demonstrates strong problem-solving abilities and remains calm under pressure. Proven leadership skills and effective communication enhance team performance and project success. Committed to maintaining high standards of safety and quality in all tasks undertaken.

Overview

9
9
years of professional experience
4035
4035
years of post-secondary education

Work history

Head Security Guard

The Plough Inn
Bristol
2024.08 - Current

My duties included:

  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Remained flexible in rapidly moving environment and adapted to developing situations.
  • Checked ID cards and documented details in security log.
  • Maintained order within the premises with regular patrols.

Bricklayer

Self Employed
Bristol
2022.08 - Current

My duties included:

  • Enhanced structural stability by laying bricks, blocks and other construction materials.
  • Delivered projects on time by adhering to strict deadlines.
  • Ensured adherence to safety procedures whilst operating heavy machinery.
  • Conducted site clean-up post-construction to maintain a safe working environment.
  • Demonstrated solid understanding of blueprints in order to successfully execute construction plans.

Labourer

Bristol
2021.06 - 2022.08

My duties included:

  • Improved site cleanliness by regularly removing debris and waste materials.
  • Assisted with heavy lifting to ensure safe and efficient operations on site.
  • Streamlined work processes, resulting in smoother project progression.

Amazon Warehouse Operative

Bristol
2020.02 - 2021.06

My duties included:

  • Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
  • Maintained safety regulations by enforcing strict adherence to company policies.
  • Packed orders for timely dispatch to customers and retail outlets.

Guardian Retentions Agent

Teleperformance UK
, Bristol
2018.01 - 2020.02

My duties included:

  • Improved customer trust by establishing open lines of communication and effectively handling enquiries.
  • Maintained high standards of professionalism whilst interacting with clients or colleagues.
  • Delivered exceptional customer service to ensure repeat business and referrals.
  • Kept up-to-date with the latest industry trends, ensuring relevant advice was given to clients.

RAC Renewals Agent

Bristol
2016.03 - 2017.11

My duties included:

  • Encouraged repeat business through building strong relationships with customers.
  • Improved product knowledge to provide detailed information and recommendations to clients.
  • Resolved client issues swiftly, maintained high customer satisfaction levels.
  • Developed persuasive pitches that highlighted unique selling points of products and services.

Education

Level 1 Diploma - Plumbing

City of Bristol College

A-Levels - Business & Retail

City of Bristol College
2014 - 2015.01

GCSEs -

City Academy Bristol
2008.09 - 2013.05

Certificate of Higher Education -

Learning People
Bristol
2024 -

Skills

  • Health and Safety Compliance
  • Client communication
  • Bricklaying
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership

Affiliations

  • Football
  • Reading
  • Socialising with friends
  • Travelling
  • Boxing

Accomplishments

I have developed excellent leadership skills through various seasons as a football team captain & being a part time coach at my boxing club. This has also helped with consistency and general characteristics that would be beneficial to any business.

References

References available upon request.

Timeline

Head Security Guard

The Plough Inn
2024.08 - Current

Bricklayer

Self Employed
2022.08 - Current

Labourer

2021.06 - 2022.08

Amazon Warehouse Operative

2020.02 - 2021.06

Guardian Retentions Agent

Teleperformance UK
2018.01 - 2020.02

RAC Renewals Agent

2016.03 - 2017.11

GCSEs -

City Academy Bristol
2008.09 - 2013.05

Level 1 Diploma - Plumbing

City of Bristol College

A-Levels - Business & Retail

City of Bristol College
2014 - 2015.01

Certificate of Higher Education -

Learning People
2024 -
KLAE MCGOWAN