KATHRYN ARCHIBALD
Edinburgh
Summary
Hospitality operations manager with extensive experience in boutique hotel and restaurant management. Proven ability to enhance guest experiences while managing financial reporting and cash flow. Strong leadership skills in team development, recruitment, and compliance with service standards. Focused on driving operational excellence and improving service quality in the hospitality sector.
Overview
4
4
years of professional experience
1
1
Certification
Work history
General Manager
Tigerlily (Luxury Boutique Hotel, Bar & Restaurant
Edinburgh
05.2026 - Current
- Promoted back to Tigerlily as site General Manager, reporting to a senior GM. Together developed strategic business plans, enhancing corporate vision and objectives.
- Directed upselling strategy and set execution expectations for venue teams.
- Managed incentive programmes by reviewing sales results and escalating trends.
- Introduced effective cost control measures, reducing unnecessary expenditure. Implemented rigorous financial controls, improving overall profitability.
Deputy General Manager
Rabble New Town Local (Montpeliers Group)
Edinburgh
03.2025 - 05.2026
- Oversaw and ran venue performance on behalf of Cluster General Manager, managing weekly financial reports, cash statements, stock control and supplier ordering.
- Improved business relationships via effective networking strategies with local hotels.
- Coordinated team scheduling, floor operations and event preparation to ensure seamless service delivery while maintaining daily venue operations.
- Improved guest experience by coordinating front-of-house teams during busy services. Delivered smooth bar and hotel operations. Raised service consistency by supervising front-of-house teams and managing coordination.
Senior Assistant Manager
Tigerlily (Luxury Boutique Hotel, Bar & Restaurant)
Edinburgh
10.2023 - 03.2025
- Led daily floor operations within one of Edinburgh’s flagship hospitality venues, managing guest experience across a 33-room boutique hotel alongside high-volume food and beverage service.
- Supported the delivery of private and corporate events, including weddings and brand activations for luxury labels such as Whispering Angel and Diplomatico.
- Worked closely with both hotel and restaurant teams to manage guest flow and tour group visits of 180+ guests, maintaining high service standards during busy trading periods.
- Supported operational planning, service improvement initiatives and team development.
- Oversaw financial closing procedures, stock and inventory control, and assisted with recruitment, training and performance management of Front of House staff.
Restaurant Manager and Events Co-ordinator
Scran New Town
08.2022 - 10.2023
- Coordinated private bookings and large group events for 20-100+ guests, ensuring seamless execution of gender reveals, engagement celebrations, and birthday parties.
- Managed fast-paced service standards in busy brunch and cocktail venue, directing guest flow and floor operations during peak trading hours to enhance guest experience.
- Organised recruitment and rota planning while leading shifts to maintain full team coverage and performance.
Education
Musselburgh Grammar School
Skills
- Operations management
- Boutique hotel management
- Restaurant and bar operations
- Guest enhancement
- Financial management
- Stock control
- Sales reporting
- Workforce planning
- Recruitment and coaching
- Service compliance
- Team leadership
- Problem solving
Certification
- Personal Licence Holder (Scotland)
- First Aid Certified
- Fire Marshal Certified
- Advanced Barista Training
References
References available upon request.
Timeline
General Manager
Tigerlily (Luxury Boutique Hotel, Bar & Restaurant
05.2026 - Current
Deputy General Manager
Rabble New Town Local (Montpeliers Group)
03.2025 - 05.2026
Senior Assistant Manager
Tigerlily (Luxury Boutique Hotel, Bar & Restaurant)
10.2023 - 03.2025
Restaurant Manager and Events Co-ordinator
Scran New Town
08.2022 - 10.2023
Musselburgh Grammar School