KIZITO SOMTOCHUKWU ABUGU
Liverpool
Summary
Reliable and detail-oriented professional with experience in administration and long-term volunteer cleaning roles. Skilled in maintaining hygiene, organization, and safety in busy environments. Strong time management and teamwork skills, with a commitment to high standards of cleanliness.
Dedicated professional with a solid foundation in customer service and operational support. Drives efficiency by maintaining order and cleanliness, enhancing the overall client experience. Leverages strong interpersonal skills to foster trust and collaboration.
Overview
12
12
years of professional experience
Work History
Relationship Manager
Fidelity Bank Plc
06.2022 - 01.2026
- Ensured office spaces remained professional and welcoming for client meetings.
- Maintained organised filing systems, reflecting attention to cleanliness and order.
- Managed workload efficiently under pressure, meeting high standards of accuracy.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Resolved complex client issues promptly, maintaining trust and preventing attrition.
Cleaning Volunteer
St. Peter Church
01.2021 - 01.2025
- Performed regular cleaning and organisation of facilities to maintain hygiene and safety.
- Prepared halls for weekly Mass and community events, ensuring welcoming environments.
Contact Center Agent
Trueserve (Fidelity Bank Contact Center)
12.2021 - 06.2022
- Maintained clean and organized workstations, promoting a professional environment.
- Demonstrated accuracy and diligence in documenting interactions, reflecting attention to detail.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
Teaching Assistant
Great Achievers School
10.2020 - 04.2021
- Oversaw a tidy and efficient workspace while handling administrative tasks.
- Provided a welcoming and professional atmosphere for students and staff.
- Maintained accurate records, demonstrating discipline and organisation.
Cleaning Volunteer
St. Boniface Cathedral
01.2014 - 01.2020
- Performed regular cleaning and organization of facilities to maintain hygiene and safety.
- Prepared halls for weekly Mass and community events, ensuring welcoming environments.
Education
MSc - Project Management
Liverpool John Moores University
01.2026
B.Sc. - Political Science
Kogi State University
01.2019
Skills
- Attention to Detail
- Organisation
- Routine Cleaning Practices
- Deep Cleaning Practices
- Time Management
- Reliability
- Teamwork
- Collaboration
- Health Awareness
- Safety Awareness
- Hygiene Awareness
- Customer Service
- Communication
- Ability to Multitask
- Busy Environments
- Customer service
Custom Section
- Attention to Detail & Organisation
- Routine and Deep Cleaning Practices
- Time Management & Reliability
- Teamwork & Collaboration
- Health, Safety & Hygiene Awareness
- Customer Service & Communication
- Ability to Multitask in Busy Environments
Volunteer Experience
- St. Peter Church, Nigeria, Cleaning Volunteer (Weekends), 2021-01-01, 2025-01-01, Performed regular cleaning and organisation of facilities to maintain hygiene and safety., Prepared halls for weekly Mass and community events, ensuring welcoming environments.
- St. Boniface Cathedral, Nigeria, Cleaning Volunteer, 2014-01-01, 2020-01-01, Performed regular cleaning and organization of facilities to maintain hygiene and safety., Prepared halls for weekly Mass and community events, ensuring welcoming environments.
References
Available on request.
Timeline
Relationship Manager
Fidelity Bank Plc
06.2022 - 01.2026
Contact Center Agent
Trueserve (Fidelity Bank Contact Center)
12.2021 - 06.2022
Cleaning Volunteer
St. Peter Church
01.2021 - 01.2025
Teaching Assistant
Great Achievers School
10.2020 - 04.2021
Cleaning Volunteer
St. Boniface Cathedral
01.2014 - 01.2020
MSc - Project Management
Liverpool John Moores University
B.Sc. - Political Science
Kogi State University