Kizito Chukwude

• Strategic Planning & Service Development: Developed, delivered 12-month growth plan across 4 regions, increased monthly revenue 20–30%, secured 2–4 new care packages/placements per month through improved readiness, responsiveness.
• Behavioural Insights & Intervention Design: Applied COM-B/EAST diagnostics, redesigned prompts, defaults, accountability; increased on-time care note completion ~75% → ~95% in 8–10 weeks, reduced missing-notes escalations 40%+.
• Operational Leadership & Delivery: Led operational delivery for 20–40 staff, maintained 97–99% visit fulfilment, reduced last-minute rota gaps ~6/month → ~1–2/month.
• Compliance & Governance: Strengthened RTW/DBS/training evidence controls, audit trails; achieved 95–100% file completeness, reduced overdue mandatory training ~30% → .
• Quality Improvement & Assurance: Implemented QA cadence (spot checks, supervision audits, incident learning); reduced medication record errors 30–50%, improved audit outcomes to consistently meeting standards within one quarter.
• Data Analysis & Performance Monitoring: Built dashboard tracking 10–15 KPIs, reduced incident close-out time ~10 days → ~3–5 days via weekly review, action cycles.
• Stakeholder Management & Relationship Building: Improved assessment-to-start conversion ~50–60% → ~70–80%, increased repeat referrals 20%+ through structured stakeholder, family engagement.
• People Leadership, Coaching & Performance Management: Implemented monthly supervision, targeted improvement plans; raised probation pass rates 80–90%, reduced first-3-month attrition 15–25%.

• Developed and executed a growth plan that increased monthly revenue by £25k–£60k within 6–12 months, enabling expansion into 1–2 new local authority areas and securing 10–25 new client placements.

• Oversaw daily operations for 25–80 staff, including 3–8 team leads/department managers, improving rota coverage to 95–98% and reducing missed or late calls by 15–30%.

• Partnered with HR to recruit and onboard 5–15 new carers per month, reducing time-to-fill from 4–6 weeks to 2–4 weeks while maintaining 100% compliance with DBS, training, and right-to-work requirements.

• Managed annual budgets of £1m–£4m, implementing cost controls that cut agency spend and overtime by 10–20% and improved gross margin by 2–5 percentage points.

• Conducted market research and analysis to identify potential clients, industry trends, and competitor activity, providing insights to support strategic planning.
• Built and maintained strong relationships with existing clients while actively developing new clients across the healthcare sector (hospitals, clinics, and other facilities).
• Worked with the marketing team to create and deliver sales and marketing strategies to promote services and increase brand visibility.
• Delivered sales presentations and pitches to prospective clients, clearly communicating the agency’s value and tailoring solutions to client needs.