Kiya Haines

Currently, I work as a kitchen/bar associate for Wetherspoon's. I support the team during busy periods such as food rushes and bar service. The role requires flexibility and multitasking, and I am always willing to help colleagues, including covering shifts when needed. I have been with the company for three years and have been known to be a reliable member of the team, especially in the kitchen. This is where my organisation and efficiency help keep things running smoothly.

• Collaborated with management on promotional activities, attracting more customers
• Maintained stock levels to prevent shortages during peak hours
• Handled cash transactions accurately, ensuring financial integrity
• Shown knowledge of spirits, food and cocktails, increasing customer trust and satisfaction
• Worked well under pressure, even during rush hours
• Prepared drinks/food quickly without compromising on quality
• Checked IDs for legal drinking age, maintaining responsible serving practices.
• Offered personalised service to regular customers, enhancing loyalty.

Teamwork and clear communication were essential in ensuring customers were served efficiently. I sincerely enjoyed this job as the staff were kind, community-centred people.

• Ordered and stocked beverage supplies, maintained availability of popular drinks.
• Accommodated special event needs, provided customised services for parties.
• Ensured compliance with health regulations through effective cleaning practices in the dining area.
• Utilised professional communication skills to resolve customer complaints.

This job taught me how to cater to different customers' needs for the first time. By providing personalised service, I began to learn about different areas of the restaurant to carry out certain tasks. These included Drive-Thru, beverages section and the frying section. Occasionally, customers would require different needs, such as disabled customers who would need assistance in entering the restaurant. Often, this job was fast-paced and required quick thinking. By communicating clearly with my colleagues and superiors, I was able to deliver food as fast as possible, with the best service provided.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.

I worked as a Deputy Head at the Worcester Girls’ Cathedral Choir, which entailed making sure that the younger girls were supported in any way possible, such as making sure they could read their sheet music effectively, were well-fed and hydrated before performances, and supporting them emotionally if they needed somebody to confide in. I worked myself as a choir girl when I was younger, so I found it easy to relate to the young women and aid them in their working experience.

• Maintained productive learning environment for improved student engagement.
• Formulated pupil behaviour policies that ensured a conducive learning atmosphere.

In 2016, I explored my interest in educating young people. I found this experience to be incredibly rewarding as I took care of children both inside and outside of lessons. This involved aiding the teacher in structuring lesson plans, supporting the children’s learning during lesson time and safeguarding them during lunch and break times. I was trusted with multiple tasks during the week, which included helping individual students one on one with their reading and mathematical tasks.

• Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
• Supervised students in classrooms, halls, school yards, and playgrounds, or on trips, providing a safe environment.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Assisted in lesson planning for effective curriculum delivery.

This was my first job as a teenager, where I delivered papers to people’s houses in the early mornings. This required a lot of perseverance as weather conditions would be volatile in the autumn and winter months, which meant I had to ensure papers were delivered in perfect condition. I found freedom within this job as it enabled me to be financially independent for the first time.

• Successfully delivered on tasks within tight deadlines.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.