Kiwana Yenge

• Assist Spa Manager in daily operations, ensuring seamless service and guest satisfaction.
• Oversee team training and appraisals, enhancing performance and maintaining brand standards.
• Promote sales and manage costs to support financial success and business growth.
• Ensure compliance with health and safety regulations, maintaining accurate documentation.
• Contribute to organisational goals through effective leadership and strategic initiatives.
• Streamlined appointment scheduling processes, improving operational efficiency and reducing client wait times significantly.

• Creating SOPs and Risk Assessments.
• Ensuring the Health and Safety of the Staff and guest.
• Ensuring the spa has proper staffing to carry out its services.
• Managing the staff and ensuring proper training.
• Working with vendors to supply products and equipment for spa services and amenities.
• Maintaining the business budget.
• Managing spa marketing efforts to bring in more guest
• Supervise the employees within the team, ensuring that the correct standards and methods of service are maintained
• Rotas and schedules of the team
• Solving complaints and ensure that guest are satisfied
• Smooth running operation
• Payroll
• Team Comission Reports

• Responsible for achieving sales goals
• Promoting Spa services to meet performance targets and business goals
• Active in training therapists on the different modalities offered at the spa
• Booking consultations and additional courses required to improve the quality of therapist services
• Took great care to promote a positive image to customers while also liasing and acting as an intermediary between Spa Therapists and the front desk
• Stocktake, assess and record the amount of stock held by the business, engaging also in various administrative tasks
• Attended to Phone Calls, answered customer queries where I informed guests about the various products and treatments on offer, successfully promoting the brand and playing an important role in revenue generation
• Lead team and 1-1 meetings, relating brand awareness and business goals
• Recording hours worked including for overtime
• Ensuring therapists provide excellent guest service and maintain beauty and hygiene standards according to our professional requirements
• Conduct training and orientations for new hires, also advising the Spa Manager in this regard
• Provided Daily and Monthly duties which included the preparing of Rota Per Month, opening and closing the rota on fourth and Spa booker
• Checked booking schedules, being responsible also for the cleanliness and maintenance of treatment rooms
• Managed daily operatations where I ordered and ensured supplies were correct as the business required

• Executed a high-standard of professional treatment having been selected to work in five star hotels (eg
• Corinthia) where I demonstrated my passion and expertise as a Spa Therapist
• Dealt with different degrees of field-work such as assisting in product selection and delivering a personal customer service

• Performed treatments both simple and extensive to new and existing customers, taking account of their planning needs and other additional requirements
• Worked in a team, also training new-starters where I ensured compliance to Business and and job standards training them in different areas of the role
• Managed Business and treatment expectations working closely with the client and others to meet goals u under deadlines and sales-goals
• Served customers friendly and interpersonally throughout their stay
• Where Mangement delegated responsibility or was otherwise unable to attend, I resolved Hotel Invoices and team-meetings independently

• Attended to customers with various needs, suggesting and promoting retail products in addition to other services
• Created individualised treatment plans for guests according to their skin type and expectations
• Managed front-desk staff on targets such as a general customer satisfaction and the sale of promotional items

• Played a pivotal role ensuring the maintenance of acceptable personal hygiene and safety standards, promoting service and products according to their guidelines and guest needs
• Employed in depth knowledge of 'Contra-Indications'
• Provided of a range of beauty therapy treatments: Facials, Body Wraps and Massages
• Delivered a high degree of customer service, greeting guests and attending to their requirements from their entry to exit of the Spa

• Promoted service and products ensured the spa was kept to a high standard of hygiene, and cleanliness, and gave aftercare advice.

• Build lasting relationships with clients by contacting them to follow up on services, suggest new products and services, and educate them

on home care and the value of regular therapy.

• Excellent Customer Service Skills; answer phones, book appointments, knowledgeable of all spa services.

• Planned and organized marketing events.

Carried out reception duties, various beautician treatments whilst meeting client’s needs, cleaned and maintain a tidy and safe area.

• Provided high-quality hair styling, coloring, and other beauty services to clients.

• Update and maintain customer information records, such as beauty services provided.

• Responsible for giving my clients excellent service and satisfying all their beauty needs and wants.