Kitty Tsoi

• Promoted from Personal Shopping Consultant following consistent top-tier performance.
• Manage an exclusive portfolio of high-net-worth clients, ensuring personalised service and repeat business.
• Expanded jewellery and horology expertise, successfully closing sales in Cartier, VCA, Rolex, and Chanel.
• Established strong relationships with global clientele, supporting significant cross-border purchases.
• Provide strategic styling advice to enhance brand loyalty and client engagement.

• Delivered tailored shopping experiences to luxury clients, regularly exceeding sales targets.
• Winner of the Cartier Sales Incentive, awarded for outstanding product knowledge and sales performance.
• Strengthened Selfridges’ client network by building long-term relationships across Asia, Europe, and the UK.
• Collaborated with maisons and brand partners to support VIP events and exclusive client experiences.
• Recognised for discretion, cultural awareness, and the ability to anticipate client needs.

• Represented Chanel through an agency placement, delivering high-quality client service and achieving strong sales results in fashion and fine jewellery.
• Maintained excellent working relationships with the brand team, leading to discussions about potential conversion to a permanent role.
• Continued to uphold positive ties with Chanel, reflecting both strong performance and cultural alignment.

• Promoted from Client Advisor to Fur Advisor in recognition of outstanding sales results and strong product expertise.
• Specialised in Fendi fur collections, providing expert guidance and styling advice to UHNW and VIP clients.
• Delivered bespoke clienteling services, achieving consistent high-value sales and repeat business.
• Represented the maison in exclusive appointments and private events, ensuring luxury standards were upheld.

• Achieved 110% of annual personal target and over 100% of store target and earned top sales award
• provide product and sales training to new colleagues, prepare monthly reports and competitor sales
analysis for presentation, handling client complaints and driving team sales, shop floor management.
• Analyse store sales pattern to provide accurate sales data for store’s best and worst seller for daily
briefings
• Building and maintaining new and existing customer relationships