Kitty Rowlinson
Manchester
Summary
I am a motivated and personable professional with a background of working in various customer-facing roles including hospitality and retail. My skills including clear communication, dedication and professionalism allow me to deliver excellent customer service. I am eager to join Emirates as a cabin crew member, and represent the airline with my skill set whilst delivering renowned customer service.
I am a confident and organised Account Manager who enjoys working in a fast paced, customer-facing role.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Account Manager
ESPA International
12.2024 - 08.2025
- Currently working as a Junior Account Manager, where I manage multiple accounts across the UK, EMEA & US markets.
- My daily role involves ensuring all accounts have correct products and pricing they need as well as assisting with any day-to-day queries.
- This has helped to build strong and trusting relationships with key buyers.
- I also worked alongside opening ESPA’s first bricks & mortar presence in Cheshire Oaks this included working frequent night shifts and longer hours as well working in a fast-paced environment to ensure we were meeting the opening deadline.
- ESPA International is a leading brand in the beauty and wellness industry.
Sales Apprentice
ESPA International
05.2023 - 12.2024
- I had the opportunity to complete a sales apprenticeship where I gained a L4 sales executive qualification and practical experience of Account Management.
- Within this role, I assisted with day-to-day communication with current UK & EU accounts, as well as nurturing smaller retailers.
WAITRESS
EDGERTON ARMS
07.2022 - 04.2023
- Within this role I gained hospitality experience in multiple areas including working behind the bar, taking food and drink orders, serving food and drink, and also closing the bar.
- During this role, I developed my skills in multitasking, providing friendly customer service, and teamwork as I worked with alongside kitchen staff, cleaners, front of house members, and bar staff to ensure customers were provided with a enjoyable experience.
PROPERTY ASSISTANT
PTS PROPERTY
09.2021 - 05.2022
- Worked as a part-time property assistant where I developed my experience in face-to-face communication with residential & commercial tenants.
- I was responsible for conducting viewings for prospective tenants on the weekends, as well as assisting with day-to-day tenant enquiries.
Education
GCSE’S -
The Kings School, Macclesfield
09.2018 - 06.2020
A-Levels - A*,B,B
The Kings School, Macclesfield
09.2020 - 06.2022
Skills
- Exceptional customer service
- Confident communication
- Strong collaborator
- Ability to multitask
- Motivated
- Strong attention to detail
Timeline
Account Manager
ESPA International
12.2024 - 08.2025
Sales Apprentice
ESPA International
05.2023 - 12.2024
WAITRESS
EDGERTON ARMS
07.2022 - 04.2023
PROPERTY ASSISTANT
PTS PROPERTY
09.2021 - 05.2022
A-Levels - A*,B,B
The Kings School, Macclesfield
09.2020 - 06.2022
GCSE’S -
The Kings School, Macclesfield
09.2018 - 06.2020
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