Summary
Overview
Work history
Education
Skills
A bit about me
Timeline
Generic

Kitty-May Underwood

Leighton Buzzard,Bedfordshire

Summary

I am a dedicated worker with a strong background in customer service and sales demonstrating exceptional patience and composure within customer interactions. I am a confident communicator with a driven work ethic, committed to enhancing customer experience and helping resolve any issues. Seeking to use my skills in a dynamic environment to drive customer satisfaction and business success.

Overview

2
2
years of professional experience

Work history

Customer Service Cashier

B&M Retail
Leighton Buzzard, Bedfordshire
08.2025 - Current
  • Processed payments swiftly for improved customer experience.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Maintained clean and organised workspace to ensure efficient service.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Greeted customers entering store and responded promptly to customer needs.

Retail Sales Advisor

New Look
Leighton Buzzard, Bedfordshire
11.2023 - 08.2025
  • Processed payments, ensuring efficient check-out process.
  • Followed company policies whilst handling transactions, promoting professionalism and adherence to rules.
  • Assisted clients for improved shopping experience.
  • Resolved customer complaints for their satisfaction.
  • Handled customer queries promptly which resulted in improved customer experience.
  • Increased customer satisfaction by providing excellent service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Welcomed customers and provided responsive assistance to improve store experiences.

Education

GCSEs -

Vandyke Upper School
Leighton Buzzard, Bedfordshire
09/2021 - 06/2023

A-Levels -

Vandyke Upper School
Leighton Buzzard, Bedfordshire
09/2023 - 06/2025

Skills

  • Patience and composure
  • Confidence in selling
  • Time management efficiency
  • Cash handling
  • Confident communicator
  • Customer service and care
  • Empathy in customer service
  • Proactive work ethic

A bit about me

I am a confident, sociable individual who enjoys interacting and communicating with people of all ages .I have a passion for travel and exploring the world as I love experiencing and embracing different countries and cultures.I see Cabin Crew as the perfect opportunity to combine my interest in travel with  my desire to help create memorable experiences for passengers and make them feel at ease.


I excel in delivering first class customer service and gain satisfaction from resolving customer issues or concerns.


The dynamic and challenging nature of Cabin Crew appeals to me, my ability to remain calm under pressure and strong communication skills are well suited for this role.

Timeline

Customer Service Cashier

B&M Retail
08.2025 - Current

Retail Sales Advisor

New Look
11.2023 - 08.2025

GCSEs -

Vandyke Upper School
09/2021 - 06/2023

A-Levels -

Vandyke Upper School
09/2023 - 06/2025
Kitty-May Underwood