Kitti Pinter

Warehouse Team Leader – Hugo Boss Account
Noatum Logistics, Biggleswade | September 2025 – Present

Lead, motivate, and support a team of staff to consistently achieve and exceed performance targets, improving overall productivity by up to 15–20%
Coordinate and manage workloads across multiple departments, increasing operational efficiency and reducing downtime by 10%
Monitor and analyse KPIs daily, driving continuous improvement and maintaining target performance levels above 95%
Conduct regular 1-2-1 meetings and performance reviews, contributing to improved staff retention and engagement
Deliver structured training for new starters, reducing onboarding time by 25% and improving early-stage performance
Provide ongoing coaching to team members, helping reduce picking and processing errors by 20%+
Oversee inbound, outbound, picking, and VAS operations, ensuring accuracy rates consistently exceed 98%
Carry out quality checks and enforce compliance, contributing to a measurable reduction in customer complaints
Act as a designated First Aider, maintaining a safe working environment and responding effectively to incidents
Produce detailed shift reports, improving communication and decision-making across management teams
Identify and implement process improvements that streamline operations and enhance overall team performance

Fulfilment Manager
Lily & Roo, Watford | October 2024 – September 2025

Managed end-to-end shift operations, ensuring smooth workflow, timely dispatch, and achievement of daily targets
Led, motivated, and supervised the fulfilment team, improving productivity by 15%+ while maintaining high accuracy standards
Planned and allocated daily shift tasks based on order volumes, staffing levels, and operational priorities
Conducted shift briefings and debriefs to communicate targets, priorities, and performance outcomes
Monitored real-time performance during shifts, making immediate adjustments to staffing and workload to maintain efficiency
Designed and delivered structured training programmes, reducing onboarding time by 20% and improving team capability
Managed performance through 1-2-1s, reviews, and disciplinaries, driving accountability and continuous improvement
Oversaw picking, packing, and dispatch operations, ensuring accuracy rates consistently above 98%
Implemented quality control measures, reducing errors and returns by 15–20%
Took responsibility for shift reporting, providing updates on KPIs, issues, and operational performance to senior management
Coordinated with logistics partners to ensure smooth dispatch operations and resolve delivery challenges quickly
Monitored stock levels during shifts and worked cross-functionally to prevent delays or shortages
Ensured compliance with health & safety procedures, maintaining a safe and efficient working environment
Managed staffing levels and shift rotas, including peak planning, to maintain service levels during high-demand periods
Identified operational issues during shifts and implemented immediate and long-term solutions to improve efficiency

• Delivered excellent customer service by overseeing staff training programmes.
• Improved team morale through effective communication and feedback practices.
• Reported key metrics to upper management for business decision-making process.
• Enforced compliance with food hygiene regulations, upheld high quality standards..

Warehouse Team Leader – Hugo Boss Account
Noatum Logistics, Biggleswade | September 2025 – Present

Lead operations for the Hugo Boss account, ensuring daily targets and service levels are consistently achieved
Act as escalation point for operational and customer issues, resolving problems quickly to minimise disruption
Manage and direct workload across departments, ensuring efficient task allocation and workflow during shifts
Analyse picking reports to investigate errors, identify root causes, and implement corrective actions
Work cross-functionally with picking and outbound teams to resolve issues and improve operational flow
Support the setup and implementation of delivery-compliant procedures for new customer accounts
Deliver training and ongoing development for team members, improving performance and accuracy
Conduct regular 1-2-1s and performance reviews, driving accountability and continuous improvement
Act as a designated First Aider, ensuring health & safety standards are maintained on shift
Communicate effectively with multiple departments to ensure alignment and smooth operations
Proactively identify operational issues and escalate them to the appropriate departments with clear solutions
Provide detailed shift updates, reporting on performance, KPIs, and any risks or delays
Step up to cover Shift Manager duties during annual leave, including leading meetings, managing full shift operations, and reporting on overall department performance

• Introduced innovative solutions which maximised output without compromising quality.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Delegated tasks to make best use of individuals' skills.

Noatum Logistics – Hemel Hempstead
Admin Manager | GANT Account
February 2020 – May 2023

Managed end‑to‑end administration for the GANT account, supporting a high‑volume operation of 1,000+ orders per week across inbound and outbound activity.
Acted as primary escalation point, resolving 95%+ of customer and operational issues within agreed SLAs, contributing to strong customer satisfaction and retention.
Audited bookings, picking data, and spreadsheets, improving data accuracy across systems to >99% alignment, reducing rework and billing queries.
Designed and ran regular reporting across multiple systems, identifying discrepancies and driving corrective actions that reduced data errors by 30–40%.
Maintained proactive communication with the customer, supporting service performance and operational continuity during peak periods and change activity.
Supported payroll processing and expense management via SAP Concur, contributing to on‑time and accurate monthly payroll cycles for site operations.
Created and implemented delivery‑compliant procedures for new customer onboarding, reducing go‑live issues and enabling smoother operational start‑ups.
Served as Fire Marshal, supporting site compliance and contributing to zero reportable safety incidents during tenure.
Worked closely with the Operations Manager and Site Supervisor to prioritise daily workloads, contributing to improved deployment of labour and more consistent on‑time dispatch performance.

• Assisted HR with onboarding procedures providing a positive start for new hires.
• Administered payroll, reducing discrepancies and errors during the process.

Noatum Logistics – Hemel Hempstead
Administrator
September 2018 – February 2020

Provided administrative support for a busy warehouse operation, processing 100–200+ data entries per day across deliveries, bookings, and customer records.
Booked inbound and outbound deliveries with end customers via email and online portals, consistently meeting agreed delivery windows and service expectations.
Maintained and updated operational spreadsheets, improving visibility of delivery status and supporting daily planning for warehouse teams.
Liaised with multiple courier companies to coordinate deliveries, resolving issues proactively and helping to achieve high on‑time delivery performance.
Arranged inbound deliveries and maintained accurate records of non‑compliance, supporting investigation and corrective action by operations teams.
Worked closely with the warehouse to prioritise workloads and ensure dispatch and inbound deadlines were met, particularly during peak periods.
Supported improved data accuracy and handover between admin and operations, reducing delivery queries and follow‑up checks.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Noatum Logistic HEMEL HEMPSTEAD 2015 March/2018 September
● Customer Service Advisor
● Answering phone calls and emails and attempting to resolve all enquiries on first contact
● Placing telephone orders
● Communicating with retail stores to assist customers
● Liaising with courier company regarding delivery queries
● Utilised previous warehouse knowledge to answer customer’s questions regarding products

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed customer orders with speed and accuracy.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Applied positive customer service approach to increase satisfaction levels.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional service by handling complex enquiries promptly and professionally.
• Tracked order status, quickly resolving any issues or delays.
• Alleviated customer complaints, reducing escalations to management.