Kitana Dias
Kingston upon Thames
Summary
Proficient in administrative tasks, including schedule management and record maintenance, ensuring smooth office operations.
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Demonstrates technical proficiency with Microsoft Office Suite and Adobe software, complemented by strong communication skills developed through teamwork and customer interactions.
Skilled in organisation and multitasking, with a proven ability to collaborate effectively within teams. Career goals include leveraging social media expertise and cash handling skills to enhance business operations.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service Assistant
McDonald's
Kingston upon Thames
08.2017 - 04.2018
- Assisted customers with inquiries and resolved issues in a timely manner.
- Managed cash register operations and ensured accurate transactions throughout shifts.
- Coordinated with kitchen staff to ensure efficient order fulfilment during peak hours.
- Maintained cleanliness and organisation of dining areas to enhance customer experience.
- Handled customer complaints and feedback to improve service delivery and satisfaction.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
Administrative Assistant
Rockkall Productions
Kingston upon Thames
01.2015 - 05.2017
- Managed incoming communications by prioritising emails and phone calls to facilitate prompt responses.
- Coordinated scheduling and logistics for meetings and events ensuring efficient use of resources.
- Developed and maintained filing systems to improve document retrieval and enhance organisational efficiency.
- Organised travel arrangements and itineraries ensuring all logistical aspects were handled professionally.
- Assisted with budget preparations enabling effective financial planning.
- Improved customer satisfaction through prompt response to email and phone queries.
Cinema Host
Odeon (Kingston)
Kingston upon Thames
03.2017 - 03.2017
- Assisted patrons in selecting suitable films enhancing their overall experience.
- Managed ticket sales and reservations utilising point-of-sale systems effectively.
- Collaborated with team members to maintain cleanliness and organisation within cinema.
- Monitored audience behaviour ensuring compliance with cinema policies and regulations.
- Maintained cleanliness in cinema areas by regular sweeping and tidying.
Administrator
CM Fashion
New Malden, Kingston upon Thames
06.2016 - 07.2016
- Supported the team in administrative tasks and client interactions during a fashion event.
- Managed communication between departments to facilitate effective workflow.
- Supported project management by tracking deadlines and delivering updates.
- Assisted in scheduling meetings and managing calendars for team members.
General helper
IYAF (International Youth Arts Festival)
Kingston Upon Thames
03.2016 - 03.2016
- Provided support during the festival, handling inquiries and assisting with organizational tasks.
- Collaborated with team members to ensure smooth operations during festival activities.
- Engaged with attendees to provide information and assistance during events.
- Prepared and distributed materials to participants for workshops and performances.
- Promoted safety by properly handling equipment and materials.
Education
Bachelor of Arts - Graphic Design
University of West London
Ealing Broadway, Ealing 09.2020 - 06.2023
Certificate of Higher Education - Interactive Media and Games Design Level 3
Kingston College
Kingston upon Thames 09.2016 - 06.2019
GCSEs -
Tolworth Girls' School & Sixth Form
Tolworth, Kingston upon Thames 09.2012 - 06.2016
Skills
- Customer Service: Extensive experience in addressing customer inquiries, providing support, and resolving issues in a fast-paced environment
- Administrative Skills: Proficient in managing schedules, maintaining records, and handling general office duties
- Technical Proficiency: Experienced with Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe software (Photoshop, InDesign, Publisher)
- Communication: Strong verbal and written communication skills developed through customer interactions and teamwork
- Organization: Ability to multitask and prioritize, ensuring smooth office operations
- Team Collaboration: Proven ability to work well within teams, supporting colleagues, and ensuring tasks are completed on time
- Social media platforms use
- Cash handling
Hobbies and interest
I enjoy expressing my creativity through drawing and exploring the world of video games. I also write short stories and create animations, which reflect my passion for storytelling and visual expression. These hobbies help develop my attention to detail and creative problem-solving skills.
References
References available upon request.
Timeline
Bachelor of Arts - Graphic Design
University of West London
09.2020 - 06.2023
Customer Service Assistant
McDonald's
08.2017 - 04.2018
Cinema Host
Odeon (Kingston)
03.2017 - 03.2017
Certificate of Higher Education - Interactive Media and Games Design Level 3
Kingston College
09.2016 - 06.2019
Administrator
CM Fashion
06.2016 - 07.2016
General helper
IYAF (International Youth Arts Festival)
03.2016 - 03.2016
Administrative Assistant
Rockkall Productions
01.2015 - 05.2017
GCSEs -
Tolworth Girls' School & Sixth Form
09.2012 - 06.2016