
Experienced operational leader with over 15 years in safety-critical rail environments and high-volume logistics operations. Demonstrates a proven track record of leading diverse teams, ensuring operational resilience, and delivering safe, efficient, customer-focused services in complex, high-pressure settings. Highly credible people manager known for a calm, decisive leadership style with a strong focus on safety, performance, and continuous improvement. Extensive expertise in incident management, facilities and asset oversight, contractor assurance, and multi-stakeholder coordination across unionised and non-unionised environments.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Operational leadership of a high-volume food redistribution warehouse supporting charities and community partners across Kent.
• Full responsibility for day-to-day warehouse operations including inbound deliveries, storage, picking, dispatch and transport coordination
• Leadership of mixed-skilled teams of staff, volunteers and drivers, ensuring clear direction and safe systems of work
• Oversight of food safety, health & safety and manual handling compliance
• Shift planning, workload prioritisation and productivity management to meet fluctuating demand
• Incident management and operational decision-making to maintain service continuity
• Liaison with donors, charity partners and external stakeholders
• Driving continuous improvement across processes, layout and resource utilisation
Facilitating a 30 percent increase in food
Strategic and operational leadership within a complex, high-profile station environment supporting multiple Train Operating Companies.
• Leadership accountability for 15 Customer Service Assistants, including competence, performance and attendance management
• Delivered an 11% improvement in employee engagement through visible leadership and targeted development
• Led multi-stream improvement programmes covering facilities management, technology renewal and leadership support frameworks
• Oversight of four TOCs with competing operational priorities
• End-to-end facilities and fault management across the station estate
• Contractor safety management including RAMS and WADS authorisation and assurance checks
• Chairing daily multi-stakeholder operational calls to ensure safe, resilient and efficient service delivery
• Led station operations input for the HS2 Euston design phase
• Defined operational requirements for safety, staffing and asset provision
• Influenced station layout and space allocation for frontline staff and traincrew
• Presented progress, risks and recommendations to senior leaders and government stakeholders
• Supported business case development and outreach initiatives
• Leadership of safety-critical station teams at a key regional interchange
• Acting Station Incident Officer during operational incidents and emergencies
• Facilities defect management and contractor permit control
• Led station performance analysis using Quartz to drive targeted improvements
• Achieved 100% Quartz annotations, placing the station top of North Region league tables
• Safety-critical onboard operational role
• Platform Train Interface safety management
• Emergency response including evacuations and medical incidents
• Liaison with emergency services and British Transport Police
• Passenger assistance and incident reporting
Experienced operational leader with over 15 years' experience across safety-critical rail environments and high-volume logistics operations Proven track record of leading diverse teams, maintaining operational resilience and delivering safe, efficient and customer-focused services in complex, high-pressure settings
Highly credible people manager with a calm, decisive leadership style and a strong focus on safety, performance and continuous improvement Extensive experience in incident management, facilities and asset oversight, contractor assurance and multi-stakeholder coordination across unionised and non-unionised environments
Customers Choice Award - Shortlisted - Runner-up
Volunteer leading to full time employment as Warehouse Shift Manager
Station Incident Officer
IOSH Managing Safely
City & Guilds ACWE (A1/D12 replacement)
First Aid at Work
Person Responsible for Fire Safety
Leadership Development Programme