Kit Burgess
Manchester
Summary
BSc (Hons) graduate in Cognitive Neuroscience and Psychology with over three years of experience in educational and mental health support. Proven ability to engage stakeholders, including students, families, and professionals, in high-pressure environments focused on safeguarding. Expertise in building rapport, managing sensitive information, and delivering tailored communication to diverse audiences. Seeking to transition into recruitment consultancy to utilize relationship-building and consultative skills in a performance-driven setting.
Overview
8
8
years of professional experience
1
1
Certificate
2022
2022
years of post-secondary education
Work history
Intervention Lead / Specialist Mentor
Music Stuff Education
Manchester
2022.09 - 2026.06
- Deliver one-to-one and group-based interventions, demonstrating strong stakeholder management and the ability to manage multiple priorities in fast-paced, target-driven environments.
- Apply structured, evidence-based assessments to evaluate individual needs, translating analytical thinking into effective decision-making and suitability matching.
- Research complex developmental conditions to tailor personalised interventions, demonstrating strong information gathering, problem-solving, and consultative approach skills.
- Build and maintain effective relationships with parents, carers, and external agencies, evidencing client engagement, communication, and expectation management.
- Facilitate structured therapeutic sessions, developing strong rapport-building, emotional intelligence, and high-level interpersonal communication.
- Provide crisis support and de-escalation under pressure, demonstrating resilience, commercial awareness, and the ability to perform in high-stakes environments.
- Design and deliver targeted interventions with clear objectives, aligning planning and execution with outcome-focused, performance-driven delivery.
- Identify needs and create structured plans with measurable outcomes, demonstrating a KPI-oriented mindset and results tracking capability.
- Maintain accurate case records and performance data, evidencing strong organisational skills and attention to detail in documentation and reporting.
- Produce formal referrals and coordinate with external stakeholders, demonstrating networking ability, collaboration, and consultative communication.
- Conduct risk assessments and maintain safeguarding compliance, demonstrating responsibility, regulatory awareness, and structured decision-making.
- Provide clear written feedback for review meetings, demonstrating strong written communication, reporting, and client-facing documentation skills.
Playworker
Marble Hill Playcentres Charity
London
2022.07 - 2022.09
- Handled complaints and challenging situations professionally, working with senior staff to resolve issues effectively and maintain positive relationships and ensure customer satisfaction.
- Provided one-to-one support for children with additional needs, including autism and ADHD, adapting communication styles to meet individual requirements.
- Built positive relationships with children, parents, and colleagues to ensure a safe, supportive, and engaging environment.
- Acted as a key point of contact for parents, responding to queries, addressing concerns, and ensuring a high standard of customer service.
- Planned and supervised creative activities, encouraging participation and engagement among children with a range of needs and abilities.
- Conducted regular health and safety checks to ensure a secure environment and compliance with safeguarding procedures.
- Worked collaboratively within a team to manage competing priorities and deliver a positive experience for children and families.
Floor Staff
Southside Tequila Bar
Manchester
2021.09 - 2022.07
- Delivered excellent customer service in a fast-paced, high-volume environment, building rapport with a diverse range of customers.
- Welcomed and assisted guests, ensuring a positive experience from arrival through to departure.
- Handled merchandise carefully, reducing instances of damage or loss.
- Assisted in stock control and management for smoother operation.
- Identified customer preferences and made tailored food and drink recommendations, contributing towards sales targets and meeting KPIs.
- Worked collaboratively with colleagues to maintain efficient service during busy periods and resolve customer queries promptly.
- Demonstrated strong communication and interpersonal skills when interacting with customers and managing competing priorities.
- Completed product knowledge training focused on tequila, strengthening my ability to build rapport with customers, make tailored recommendations, and maximise sales opportunities.
- Promoted products and services for increased sales opportunities.
- Managed display of merchandise, improving aesthetic appeal of the shop floor.
Planetarium Assistant
The Learning Dome
London
2018.07 - 2019.07
- Assisted with administrative duties and booking coordination.
- Contacted schools and educational organisations to promote services and arrange visits.
- Supported visitors during events and presentations.
- Developed confidence in communication, organisation, and customer engagement.
Education
Bachelor of Science (BSc Hons) - Cognitive Neuroscience and Psychology
University of Manchester
Manchester 2019.01 - 2022.01
A - Levels -
Waldegrave Sixth Form
2017.09 - 2019.07
GCSEs -
Orleans Park School
Skills
- Relationship management
- Interpersonal communication
- Customer service
- Team collaboration
- Pastoral support and safeguarding
- Case management
- Problem solving
- Target audience adaptation
- Scientific writing
- Report writing
Stakeholder & Relationship Management
Requirements Gathering & Consulting Skills
- Written communication
- Data analysis techniques
- KPI achievement strategies
- Pressure resilience
- Time management
- Organizational skills
- Sales strategies
- Presentation delivery
- Literacy skills
- Microsoft Office proficiency
Analysis & Performance Focus
Commercial & Delivery Skills
Certification
- Licensed THRIVE Practitioner (2024)
- Certified Drawing and Talking Therapy Practitioner (2024)
- Postgraduate Skills in Counselling and Psychotherapy Qualification – University of Salford (2023)
- Google Data Analytics Certification (ongoing, TBC)
Accomplishments
- LAMDA Examination – Distinction
- Piano Grade 5 Qualification
Affiliations
- Playing Instruments (Guitar, Piano, and Percussion)
- Calisthenics
- Painting / Creative Projects
- Neuroscience And Behavioural Psychology
- Interest in bioscience and healthcare advancements, with ongoing engagement in current research and industry developments.
- Sports
Languages
Turkish
Advanced
Timeline
Intervention Lead / Specialist Mentor
Music Stuff Education
2022.09 - 2026.06
Playworker
Marble Hill Playcentres Charity
2022.07 - 2022.09
Floor Staff
Southside Tequila Bar
2021.09 - 2022.07
Bachelor of Science (BSc Hons) - Cognitive Neuroscience and Psychology
University of Manchester
2019.01 - 2022.01
Planetarium Assistant
The Learning Dome
2018.07 - 2019.07
A - Levels -
Waldegrave Sixth Form
2017.09 - 2019.07
GCSEs -
Orleans Park School
Additional Experience & Interests
- Directed and produced a short film selected for screening at Orleans House Gallery, leading to further creative development opportunities, including workshops with a professional from BBC.
- Cast as an extra in a professional performance of An Inspector Calls at Richmond Theatre.
- Long-term participation in acting classes, developing confidence, presentation skills, and effective communication abilities.
- Reading, and staying up to date, on bioscience developments/ research.
References
References available upon request.
Additional Experiences
- Directed and produced a short film selected for screening at Orleans House Gallery, leading to further creative development opportunities, including workshops with a professional from BBC.
- Cast as an extra in a professional performance of An Inspector Calls at Richmond Theatre.
- Long-term participation in acting classes, developing confidence, presentation skills, and effective communication abilities.