Kirubhasini Devarajan
Edinburgh
Summary
Experienced professional with a robust background in data analysis and procurement. Proficient in data collection, preprocessing, cleaning, and visualisation using R Programming and Python. Skilled in SQL, exploratory data analysis, statistical analysis, and software engineering. Expertise in procurement processes, including sourcing, supplier management, contract negotiation, compliance, and SAP. Demonstrates strong problem-solving abilities and negotiation skills with a commitment to delivering exceptional customer service.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Market Sourcing Associate - North America
VWR International - Part of Avantor
Coimbatore
02.2021 - 01.2023
- Managed procurement for diverse projects, ensuring alignment with business goals and stakeholder needs.
- Negotiated competitive pricing, selected suppliers based on cost and quality, and maintained accurate product data.
- Streamlined procurement processes and implemented strategic sourcing initiatives to drive cost savings.
- Collaborated with cross-functional teams to align procurement strategies with project requirements.
- Ensured compliance with regulations and maintained high standards of governance throughout.
Process Associate
KG Information Systems Pvt Ltd
Coimbatore
11.2019 - 02.2021
- Resolved 95% of complex customer issues within the e-Tags project by managing over 70 emails daily, achieving a 90% customer satisfaction rate.
- Leveraged CRM tools like Zendesk to streamline ticketing workflows while serving as a dedicated point of contact for inquiries and refunds.
- Mentored 5 new team members, contributing to their integration and overall team success.
- Participated in client meetings, providing insights to optimize processes.
- Regularly monitored team metrics, ensuring adherence to performance benchmarks and fostering a collaborative environment.
Customer Support Executive
Amazon
Coimbatore
12.2017 - 07.2019
- Assisted over 100 customers daily, reducing follow-up inquiries by 25% and improving issue resolution time by 30%.
- Maintained detailed records, enhancing communication between teams and improving response time by 20%.
- Achieved a 15% boost in customer satisfaction with an average handling time of under 7 minutes, exceeding industry standards.
- Built strong customer relationships, consistently receiving positive feedback and fostering loyalty.
- Mentored junior agents, contributing to higher team performance and customer service excellence.
Programmer Analyst
Cognizant Technology Solutions
Chennai
10.2014 - 04.2016
- Played key roles in TIAA CREF Model T and SRK - MVAS projects, focusing on requirements analysis, test data preparation, execution, and defect management.
- Managed defect logs, conducted root cause analyses, and ensured seamless project progression.
- Validated transaction pages, letters, and emails, ensuring accuracy and compliance with project standards.
- Utilized OMNI tools for data mining and facilitated the preparation of vital files for participants' retirement plans.
- Ensured precision in final deliverables by validating output files and reports in line with project specifications.
Education
Master of Science - Data Science
Heriot-Watt University
01.2023 - 06.2024
Masters of Science - Information Technology
Bharathiar University
01.2015 - 06.2017
Bachelor of Science - Computer Technology
Coimbatore Institute of Technology
06.2011 - 05.2014
Skills
- Data Collection
- Data Preprocessing
- Data Cleaning
- Data Visualization
- R Programming
- Python
- Structured Query Language
- Java Programming
- Exploratory Data Analysis
- Statistical Analysis
Reference
- Jaya Shree Goli, Cognizant Technology Solutions, +44 7448 409349
- Jayabal Manimuthu, VWR International, +44 7818 985389
Certification
Career Essentials in Data Analysis by Microsoft and LinkedIn - Sept 2024
Google Data Analytics Specialization - Aug 2024
Timeline
Master of Science - Data Science
Heriot-Watt University
01.2023 - 06.2024
Market Sourcing Associate - North America
VWR International - Part of Avantor
02.2021 - 01.2023
Process Associate
KG Information Systems Pvt Ltd
11.2019 - 02.2021
Customer Support Executive
Amazon
12.2017 - 07.2019
Masters of Science - Information Technology
Bharathiar University
01.2015 - 06.2017
Programmer Analyst
Cognizant Technology Solutions
10.2014 - 04.2016
Bachelor of Science - Computer Technology
Coimbatore Institute of Technology
06.2011 - 05.2014
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