Kirubhasini Devarajan
Edinburgh,EDH
Summary
Accomplished Senior Procurement Specialist with extensive experience in the bio-pharma, healthcare, education, government, and advanced technologies sectors. Proven expertise in managing complex procurement processes, including tendering, contract management, and supplier negotiations, ensuring compliance with public procurement regulations and internal policies. Adept at developing and maintaining robust relationships with stakeholders, driving effective collaboration and forward planning for procurement needs. Skilled in utilizing electronic procurement systems like SAP ARIBA, analyzing spend data to support decision-making, and implementing service improvements. Demonstrated commitment to continuous professional development, line management, and staff mentoring, ensuring high performance and adherence to quality standards. Eager to contribute to the successful delivery of projects within a dynamic and mission-driven organization.
Overview
8
8
years of professional experience
Work History
ASSOCIATE – MARKET SOURCING
VWR PART OF AVANTOR
02.2021 - 01.2023
- Managed high-profile projects within the bio-pharma, healthcare, education, government, and advanced technologies sectors, collaborating closely with procurement teams.
- Acted as the key representative for divisional areas, liaising between procurement and other teams to ensure the procurement workplan accurately reflects current and future project needs.
- Ensured compliance with public procurement regulations and internal policies, driving cost savings and adding value through the procurement process. Supported ongoing performance monitoring of strategic contracts to maintain high standards of governance.
- Worked to further develop and enhance the procurement profile and service within the organization, making the procurement function more effective and accessible.
- Collaborated with internal and external stakeholders to identify future opportunities where economies of scale can be achieved.
- Responsible for drafting and finalizing resulting contracts, liaising with stakeholders to ensure alignment with organizational goals and regulatory requirements.
- Managed complex tender processes, committing the organization to contractual spend in line with Trust Standing Financial Instructions. Leveraged expertise in SAP and ARIBA systems to streamline procurement processes and ensure compliance.
- Recognized as a proactive, focused procurement professional, providing expert advice and guidance to internal and external stakeholders to find the best procurement solutions. Leveraged sound knowledge in product sourcing, supplier negotiation, and regulatory compliance to optimize procurement strategies.
PROCESS ASSOCIATE
KG INFORMATION SYSTEMS PVT LTD
11.2019 - 02.2021
- Resolved 95% complex customer issues within e-Tags project managing daily influx of over 70 emails ensuring swift resolution on order inquiries, returns, and refunds
- Attained 90% customer satisfaction rate by proficiently handling returns, refunds, and various inquiries, ensuring swift and accurate resolutions
- Managed ticketing workflows effectively, serving as dedicated point of contact, ensuring continuous follow-up until resolution
- Leveraged expertise in CRM tools like Zendesk to streamline processes and enhance ticket handling efficiency
- Demonstrated leadership by mentoring 5 new team members, sharing in-depth subject matter expertise to facilitate their integration
- Participated in client meetings, contributing insights and collaborating with Process Managers to optimize operations
- Provided regular team updates, aligning with commitment to weekly monitoring of team metrics
- Actively contributed to team success by fostering collaborative environment and ensuring adherence to performance benchmarks.
CUSTOMER SUPPORT EXECUTIVE
AMAZON DEVELOPMENT CENTER (INDIA) PVT LTD
12.2017 - 07.2019
- Provided proactive assistance to over 100 customers daily, resulting in 25% decrease in follow-up inquiries and 30% improvement in issue resolution time
- Maintained detailed records, reducing communication gaps between teams and enhancing response time by 20% for follow-up inquiries
- Maintained high positive response rate of 7 and achieved average customer handling time of less than 7 minutes, exceeding industry standards by 20% and enhancing overall customer satisfaction scores by 15%
- Cultivated enduring relationships with customers, consistently garnering positive feedback and fostering loyal customer base
- Maintained meticulous records to streamline communication between customer service and account management teams, ensuring seamless information flow
- Provided in-depth advice on their orders, empowering customers with detailed information for informed decisions
- Mentored 3 junior agents, imparting expertise in customer service excellence, resulting in enhanced customer satisfaction rates
- Functioned as initial point of contact for customer issues and queries, forwarding escalated concerns to supervisors for resolution
- Managed 3+ live sessions simultaneously with professionalism and meticulous attention to detail, contributing to achieving individual and team KPIs in alignment with departmental standards
- Provided exemplary customer service and support, bolstering overall customer satisfaction by maintaining accurate and comprehensive understanding of current services
- Elevated client retention rates through establishment of instant rapport and nurturing of customer trust
- Adhered strictly to company policies and procedures, ensuring continued compliance while utilizing exceptional problem-solving and communication skills to address dissatisfied customers effectively.
PROGRAMMER ANALYST (MANUAL TESTING)
COGNIZANT TECHNOLOGY SOLUTIONS
10.2014 - 04.2016
- Played integral roles in TIAA CREF Model T and TIAA CREF SRK - MVAS Projects, actively engaging in requirements analysis, test data preparation, execution, and defect management throughout project life cycles
- Executed comprehensive test plans, meticulously preparing test data sets
- Expertly managed defect logs and tracking systems, conducting in-depth root cause analyses to resolve issues efficiently, ensuring seamless project progression
- Demonstrated strong communication skills in validating letters and emails, ensuring accuracy and compliance with project standards
- Maintained clear line of correspondence critical to project success
- Conducted rigorous verification of transaction pages, letters, and emails, ensuring precision and completeness
- Leveraged OMNI tools proficiently for data mining, extracting participant-related details crucial for project requirements
- Spearheaded preparation of Seed, CR, Adjustment, and TDA files, vital components in participants' retirement plans
- Utilized tools like File Zilla, WinSCP, and Case Manager to ensure accurate processing and seamless integration
- Diligently validated output files and reports, maintaining stringent adherence to project specifications
- Ensured accuracy and reliability in final project deliverables through meticulous verification processes.
Education
MASTER OF SCIENCE – DATA SCIENCE -
HERIOT-WATT UNIVERSITY
EDINBURGH, SCOTLAND05.2024
SSC - undefined
ST. JOSEPH’S HIGHER SECONDARY SCHOOL
COIMBATORE, INDIA05.2024
MASTER OF SCIENCE – INFORMATION TECHNOLOGY - undefined
BHARATHIAR UNIVERSITY
COIMBATORE, INDIA05.2017
BACHELOR OF SCIENCE – COMPUTER TECHNOLOGY - undefined
COIMBATORE INSTITUTE OF TECHNOLOGY
COIMBATORE, INDIA05.2014
HIGH SCHOOL - undefined
ST. JOSEPH’S HIGHER SECONDARY SCHOOL
COIMBATORE, INDIA05.2011
Skills
- Stakeholder Management
- Exceptional negotiation skills
- E-Procurement/e-Sourcing
- Strategic sourcing
- Knowledge of SAP/ARIBA
- Customer Service Excellence
- Problem-Solving & Communication
- KPI Achievement
- Policy Adherence & Compliance
- Excellent time management skills
- Data-driven decision-making
- Mentoring new hires
Timeline
ASSOCIATE – MARKET SOURCING
VWR PART OF AVANTOR
02.2021 - 01.2023
PROCESS ASSOCIATE
KG INFORMATION SYSTEMS PVT LTD
11.2019 - 02.2021
CUSTOMER SUPPORT EXECUTIVE
AMAZON DEVELOPMENT CENTER (INDIA) PVT LTD
12.2017 - 07.2019
PROGRAMMER ANALYST (MANUAL TESTING)
COGNIZANT TECHNOLOGY SOLUTIONS
10.2014 - 04.2016
MASTER OF SCIENCE – DATA SCIENCE -
HERIOT-WATT UNIVERSITY
SSC - undefined
ST. JOSEPH’S HIGHER SECONDARY SCHOOL
MASTER OF SCIENCE – INFORMATION TECHNOLOGY - undefined
BHARATHIAR UNIVERSITY
BACHELOR OF SCIENCE – COMPUTER TECHNOLOGY - undefined
COIMBATORE INSTITUTE OF TECHNOLOGY
HIGH SCHOOL - undefined
ST. JOSEPH’S HIGHER SECONDARY SCHOOL
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