KIRTHIKAA NAGANATHAN
Summary
Dynamic professional with extensive experience in client engagement, fundraising, financial consultancy, and luxury retail. Proven ability to exceed sales and fundraising targets while delivering exceptional customer experiences and fostering loyalty. Skilled in mentoring teams, analyzing data to drive informed decisions, and enhancing operational efficiency. Resilient in high-pressure environments and adept at stakeholder collaboration, regulatory compliance, and strategic problem-solving. Committed to supporting organizational growth through innovative strategies and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Temporary Sales Staff
360 Talent London
01.2023 - Current
- Managed stakeholder relationships by coordinating private client appointments, providing personalized shopping experiences, and reinforcing customer loyalty
- Utilized strategic thinking to analyze customer feedback, delivering insights that influenced product enhancement strategies
- Assisted with visual merchandising and event coordination for runway displays, enhancing product visibility and customer engagement.
- Cultivated brand loyalty by effectively upselling, cross-selling, and addressing customer queries
- Excelled in inventory management and ensured accurate pricing and display of merchandise, enhancing operational efficiency.
- Collaborated with teams to strategize marketing campaigns and promotional events, improving overall customer satisfaction.
On-street Fundraiser
Concern Worldwide
10.2024 - 11.2024
- Communicated effectively with the public, educating individuals about Concern Worldwide's mission and successfully securing recurring donations, contributing to long-term organizational funding.
- Demonstrated resilience and adaptability, consistently achieving fundraising targets while handling rejection with professionalism in dynamic and high-pressure environments.
- Built strong interpersonal skills by connecting with diverse audiences, fostering trust, and addressing concerns to promote donor engagement and loyalty.
Insurance Consultant (Remote)
Rajarathinam Consultancy
04.2024 - 09.2024
- Generated over £490K in premium income by successfully closing 3 high-value insurance deals.
- Consistently maintained a client satisfaction score of 8.5/10, as measured by post-service surveys.
- Ensured 100% compliance with insurance regulations, leading to zero compliance issues or penalties.
- Trained and mentored a team of 6 junior consultants, improving overall team performance in client satisfaction and policy sales.
- Guided clients in selecting tailored pension plans and life insurance products by analyzing their financial goals, risk tolerance, and coverage needs to secure their retirement and protect their families and assets.
Front of House
Chicken Shop
05.2022 - 08.2022
- Achieved the highest customer satisfaction feedback across all branches by demonstrating resilience and strong problem-solving skills.
- Acquired knowledge of dietary restrictions and allergens, guiding customers to make informed choices, ensuring satisfaction and safety.
- Proactively addressed customer grievances and escalated complex cases to management, showcasing strong stakeholder management skills.
Credit and Sales Officer
CITI Bank
08.2020 - 11.2021
- Managed time-critical inquiries and provided effective solutions to client complaints, enhancing customer satisfaction and loyalty.
- Demonstrated operational risk management by ensuring compliance with banking procedures and internal controls.
- Leveraged negotiation skills in cross-selling banking products, contributing to revenue growth.
- Utilized data analysis to identify trends in customer behavior, improving service delivery and retention rates.
Education
MBA - Luxury Brand Management
Glasgow Caledonian University
11-2023
Bachelor of Business Administration -
SRM Institute of Science And Technology
04.2020
Skills
- Client Relationship Management
- Strategic Thinking and Problem-Solving
- Team Mentorship and Leadership
- Stakeholder Collaboration
- Regulatory Compliance
- Microsoft Office
Languages
Tamil
Native language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
On-street Fundraiser
Concern Worldwide
10.2024 - 11.2024
Insurance Consultant (Remote)
Rajarathinam Consultancy
04.2024 - 09.2024
Temporary Sales Staff
360 Talent London
01.2023 - Current
Front of House
Chicken Shop
05.2022 - 08.2022
Credit and Sales Officer
CITI Bank
08.2020 - 11.2021
MBA - Luxury Brand Management
Glasgow Caledonian University
Bachelor of Business Administration -
SRM Institute of Science And Technology
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