Kirtan Patel
92, Rochford Way
Summary
Experienced Sales and Customer Service Professional with expertise in digital marketing, customer relationship management, and cross-functional collaboration. Proven ability to drive sales growth, enhance customer loyalty, and optimize key performance indicators through targeted strategies and data-driven decision-making. Adept at fostering a customer-centric environment, streamlining operational efficiency, and delivering actionable insights to improve marketing effectiveness. Skilled in aligning efforts across teams to meet business objectives, while maintaining a focus on customer satisfaction and engagement.
Overview
3
3
years of professional experience
Work History
Sales Assistant
FRASERS GROUP
London
06.2023 - Current
- Boosted customer engagement by delivering tailored product insights, driving significant improvements in purchase conversions, and customer satisfaction while surpassing key performance metrics.
- Executed data-driven merchandising strategies to optimize product placement, elevate store presentation, and increase sales performance.
- Partnered with cross-functional teams to cultivate a customer-focused store environment, achieving growth in foot traffic, and improved sales conversion rates.
- Streamlined inventory management to ensure optimal stock levels and visually appealing product displays, resulting in enhanced inventory turnover rates.
- Ensured a consistently polished shopping environment by maintaining displays, organizing sales areas, and performing housekeeping, fostering a welcoming atmosphere for customers.
Customer Service Representative
McDonald's
London
02.2023 - 05.2023
- Delivered outstanding service through engaging communication, leading to higher customer satisfaction metrics.
- Resolved customer concerns efficiently to strengthen loyalty and protect brand reputation, achieving a significant reduction in complaint resolution time.
- Collaborated effectively with kitchen staff, management, and team members, ensuring smooth communication and fostering a cohesive working environment that met shared objectives.
- Boosted sales revenue by strategically upselling items and promoting special offers, driving notable increases in revenue and customer participation.
Sales Executive
VISHWA PHARMA
Nadiad, India
10.2021 - 12.2022
- Drove online sales growth by supporting digital marketing campaigns, conducting market research, and implementing targeted strategies to enhance brand awareness and customer engagement, while consistently meeting or surpassing key performance indicators (KPIs).
- Enhanced cross-departmental efficiency by collaborating with sales, marketing, and product development teams to align efforts with business objectives, improving project outcomes, and marketing ROI.
- Strengthened customer relationships through personalized service and regular follow-ups, boosting customer loyalty and satisfaction, and driving repeat business.
- Optimized performance metrics by monitoring and analyzing key indicators, providing actionable insights to maximize the effectiveness of marketing campaigns.
Education
Master of Arts - International Business Management
Middlesex University
London02.2024
Bachelor - Commerce (Account & Auditing)
Sardar Patel University
India06.2021
Skills
- Digital marketing
- Customer service
- Team Collaboration
- Stock take
- Communication
- Leadership
- Inventory Management
- KPI monitoring
- Performance Metrics Monitoring
- Market research
- Data analysis
- Sales forecasting
- Cross-functional collaboration
- Visual merchandising
Timeline
Sales Assistant
FRASERS GROUP
06.2023 - Current
Customer Service Representative
McDonald's
02.2023 - 05.2023
Sales Executive
VISHWA PHARMA
10.2021 - 12.2022
Master of Arts - International Business Management
Middlesex University
Bachelor - Commerce (Account & Auditing)
Sardar Patel University
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