Kirsty Morag Gigg
Inverness
Summary
Diligent and reliable individual with excellent organisational skills and strong ability to work under pressure. Demonstrates proficiency in time management and attention to detail, ensuring tasks are completed accurately and promptly. Ready to contribute to operational efficiency and overall success in [Desired Position] role.
Overview
12
12
years of professional experience
Work history
Mail sorter
Royal Mail
Inverness
2025.10 - Current
- Ensured prompt delivery by efficiently sorting and categorising mail.
- Categorised sensitive documents appropriately for secure delivery methods.
- Adhered strictly to data protection regulations whilst handling personal correspondence.
Executive Officer
Department for Work and Pensions
Inverness
2021.01 - 2022.01
- Delivered exceptional tailored coaching services to a diverse range of clients focused on employment and wellbeing.
- People Engagement group Representative, head of regional committee.
- District lead for Diversity and engagement.
- Operated as part of a virtual delivery team supporting multiple offices within the district in an evolving environment and role.
Receptionist
Achnagairn Estate, Kirkhill
Kirkhill
2018.06 - 2019.09
- Delivered personalised customer service for large scale events at a private hire venue.
- Reorganised booking and reservations systems throughout the Estate.
Bar Manager
The Priory Hotel, Beauly
Beauly
2016.07 - 2017.09
- Led a team of ten people in day to day running of a busy bar and a restaurant bar.
- Organised time management around busy periods and created weekly work schedules for the team.
- Management of stock, cellar organisation and health & hygiene for both bars.
Duty Manager
The Redbridge, The Stonegate Pub Company, Andover
Andover
2014.01 - 2016.07
- Promoted from team member to duty manager in nine months, showing a drive and willingness to learn new skills, and take on responsibility.
- Responsibilities included cellar skills, customer service, marketing skills and cash handling skills.
- Delivered excellent customer service in a busy establishment creating upwards of £10,000 revenue a week.
- Managed the social media sites for the establishment including Facebook, Twitter, and Instagram.
Education
BA (hons) - English Literature
University of Chichester
Chichester 2017.01 - 1 2020
Skills
- Logistics operations awareness
- Hygiene standards compliance
- Food safety regulations
- Event planning experience
- Scheduling staff rota
- Staff training delivery
- Virtual meeting platforms
- Career development understanding
- Communication mastery
- Data protection law awareness
- Universal credit system mastery
- Job market expertise
- Discretion and confidentiality
- Customer Service
- Calm under pressure
- Attention to Detail
- Conflict Resolution
Timeline
Mail sorter
Royal Mail
2025.10 - Current
Executive Officer
Department for Work and Pensions
2021.01 - 2022.01
Receptionist
Achnagairn Estate, Kirkhill
2018.06 - 2019.09
BA (hons) - English Literature
University of Chichester
2017.01 - 1 2020
Bar Manager
The Priory Hotel, Beauly
2016.07 - 2017.09
Duty Manager
The Redbridge, The Stonegate Pub Company, Andover
2014.01 - 2016.07