Kirsty Venn
London,United Kingdom
Summary
Accomplished professional with expertise in mid-market account management and strategic account growth. Proven ability to develop and execute go-to-market strategies through cross-functional collaboration and consultative selling. Skilled in stakeholder engagement, product demonstrations, and problem solving, with strong communication skills and a focus on team building. Adept at strategic planning and upselling to drive business success.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Mid-Market Account Manager
Reward Gateway
London
04.2025 - 11.2025
- Achieved 15% portfolio growth in first quarter of role.
- Surpassed annual contract value goal by 112% in first quarter.
- Managed and expanded portfolio of mid-market and enterprise clients through effective cross-sell and upsell strategies.
- Cultivated strategic relationships with C-suite decision makers to enhance cross-sell potential.
- Led contract renewals and developed pricing strategies while identifying risks and growth avenues.
- Maintained accurate CRM records in Salesforce, ensuring reliable forecasting and pipeline visibility.
- Drove platform adoption and product integration to optimise return on investment across client accounts.
- Monitored industry trends to uncover potential cross-sell opportunities.
Enterprise Client Success Manager
Reward Gateway
London
10.2023 - 04.2025
- Managed portfolio of 50 accounts valued at up to £1.5 million, delivering bespoke solutions and proactive support.
- Cultivated strategic relationships with clients to align business goals with tailored solutions, driving advocacy and timely contract renewals.
- Identified upsell opportunities, developing strategies that increased account value while mitigating risks and maximising growth.
- Collaborated cross-functionally with internal teams to ensure exceptional service and accurate account management using Salesforce and ClientSuccess.
Corporate Client Success Manager
Reward Gateway
London
12.2021 - 10.2023
- Achieved a 97.5% client retention rate, managing over 50 clients valued at £2 million.
- Generated £1.5 million in transactional revenue through strategic initiatives during 2023 and 2024.
- Recognised as top performer across all quarters of 2024, exceeding KPIs for upselling and revenue growth.
- Maintained a 100% customer satisfaction score measured by NPS from 2023 to 2024.
Client Success Manager
Reward Gateway
London
08.2017 - 12.2021
- Managed portfolio of 50 accounts valued at £1.5 million, providing tailored solutions and proactive support.
- Cultivated strategic relationships with clients, aligning business objectives with product offerings.
- Identified upsell opportunities and developed data-driven strategies to enhance account value.
- Collaborated cross-functionally to deliver outstanding client service and ensure accurate account management.
- Engaged with leading enterprise clients including Mitie, Samsung, and Heineken, driving customer advocacy.
- Proactively managed contract renewals to maintain continuous service delivery and client satisfaction.
Recruitment Consultant
Better Placed Recruitment Ltd
London
10.2016 - 08.2017
- Achieved 97.5% client retention rate, managing portfolio exceeding £2 million across 50 clients.
- Generated £1.5 million in transactional revenue through strategic initiatives from 2023 to 2024.
- Recognised as top performer for four consecutive quarters in 2024, exceeding upselling and revenue KPIs.
- Maintained 100% customer satisfaction score, measured by NPS, throughout 2023 and 2024.
Recruitment Consultant
Cordant People
Bromsgrove, Worcestershire
06.2015 - 10.2016
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Liaised with third-party vendors for conducting background checks of shortlisted candidates.
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
- Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.
- Coordinated interview schedules between candidates and clients, ensuring seamless communication.
Education
Bachelor of Science (BSc) - Social Sciences
Liverpool John Moores University
Liverpool 09.2012 - 06.2015
Skills
- Mid-market account management
- Strategic account growth
- Go-to-market strategy
- Cross-functional collaboration
- Consultative selling
- Stakeholder engagement
- Product demonstrations
- Problem solving
- Communication skills
- Team building
- Strategic planning
- Upselling
REFERENCES
Available upon request
Timeline
Mid-Market Account Manager
Reward Gateway
04.2025 - 11.2025
Enterprise Client Success Manager
Reward Gateway
10.2023 - 04.2025
Corporate Client Success Manager
Reward Gateway
12.2021 - 10.2023
Client Success Manager
Reward Gateway
08.2017 - 12.2021
Recruitment Consultant
Better Placed Recruitment Ltd
10.2016 - 08.2017
Recruitment Consultant
Cordant People
06.2015 - 10.2016
Bachelor of Science (BSc) - Social Sciences
Liverpool John Moores University
09.2012 - 06.2015