Kirsty Sykes
Programme Support Officer, NHS
Arnold, Nottingham
Summary
Experienced Programme Support Officer and Administrator who has 10+ years of experience working within the NHS in a Business and Administration setting, completing a number of qualifications alongside.
I possess valuable skills of working with internal and external customers, focusing on their needs in order to provide the best service possible and help achieve company goals.
A highly motivated, reliable and hardworking candidate who can work on my own initiative as well as be an integral part of a team.
I am looking to seek and maintain a full-time position which will capitalise my current skills, offer professional challenges and enable me to further advance within my career.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Programme Support Officer
Nottingham University Hospital
07.2021 - Current
- Acting as the first point of contact for programme and project enquiries from customers and suppliers
- Compiling and maintaining programme and project milestones, highlight reports, project plans and project databases
- Recording, maintaining and reviewing risks, issues, actions and decisions in accordance to the programme and each individual project that build up the programme
- Arranging and attending meetings including taking and producing minutes, notes and action plans for approval, taking follow up actions as appropriate
- Supporting the programme team by collating, analysing and presenting performance and financial information relating to the programme of work
- Providing support and offering out of hours services where required for the deployment workflows of projects, including practical advice to customers
- Supporting the programme team in the preparation, circulation and updating of management and quality documents, communications products such as PowerPoint presentations and website content
- Interrogation and preparation of extracts and reports using Microsoft Excel
- Organising and planning workload to ensure the integrity and timeliness of management data and to help ensure deadlines are met
- Providing general administrative support, including electronic and paper filing systems and change control, together with general office support duties as required
Administration Assistant and Team Coordinator
Nottingham University Hospital
05.2013 - Current
- Administration Apprentice and progressed to Assistant
- 18 months spent as a Co-Ordinator in a secondment role
- Managing and resolving queries via telephone, email, face to face – ensuring to consider deadlines and use correct systems, processes and procedures
- Developing audit processes, work plans and practices for team members
- Ensuring customer confidentiality and data protection when sending and updating information
- Standing in for line manager when absent and supervising/mentoring team members – one to ones, appraisal meetings, timesheets and handling annual leave
- Arranging and attending meetings - booking travel, dealing with invoices, providing resources, taking minutes and circulating in a timely manner, chairing and producing agendas for relevant business matters
- Attending and coordinating events, conferences, meetings and training sessions – creating original ideas, sourcing and booking rooms, promoting via social media and local systems, providing resources, organising staff to facilitate and attending on the day
- Experience of IT systems and packages – Microsoft Office, ESR, Moodle software and intranet
- Knowledge of office equipment such as photocopier, printer, scanner, laminator and stationery, including monitoring stocks and usage
- Producing documents such as proposals, letters and reports for both customers, Trust Board and systems whilst following a plan
- Organising diaries and making appointments for colleagues and customers, ensuring to meet needs and follow Service Level Agreements
Volunteer (08/06/2016 & 22/06/2016)
Nottingham University Hospital - City Campus
Nottingham
06.2016 - 06.2016
- Working on ward receptions to greet patients, staff and visitors
- Chasing up queries with the hospital Pharmacy team in order to receive patient prescriptions during their stay and prior to being discharged
- Updating medical electronic systems with patient information, including booking transport for patients discharged
Volunteer (08/12/2012 & 15/12/2012)
Nottingham University Hospital - Queens Medical Centre, Labour Suite
Nottingham
12.2012 - 12.2012
- Working on reception to greet arrivals and directing them to the relevant area
- Providing resources to parents and newborns
- Completing medication paper work/drug charts as well as helping midwives with observations
- Assisting a midwife with a caesarean and followed up all points afterward via systems and correct processes
Volunteer (12/11/2012 - 16/11/2012)
Park House Health Centre, Nottingham
Nottingham
11.2012 - 11.2012
- Working on the reception greeting customers and patients, guiding them to the relevant department and helping with queries
- Completing paper work with Phlebotomists for patient blood tests taken and filing confidential records in the appropriate areas
- Helping to maintain parent and baby records on IT systems
- Booking appointments for patients and supporting within physical classes
School Work Experience (16/05/2011 - 20/05/2011)
Glade Hill Primary School, Nottingham
Nottingham
05.2011 - 05.2011
- Photocopying, printing, answering calls, registering attendance and handling finances
- Setting up equipment for a variety of lessons and safeguard maintenance of the environment to ensure a clean and safe work area
Education
Level 3 Diploma - Management
Access Training (East Midlands) Ltd
Nottingham 12.2016 - 12.2017
Level 2 Award in Leadership and Team Skills - Leadership
POD International Ltd
Nottingham 07.2015 - 07.2016
Level 3 NVQ Diploma in Business and Administration -
Access Training (East Midlands) Ltd
Nottingham 08.2014 - 08.2015
10 GCSE's at A-C grade including Maths and English -
Big Wood School, Nottingham
Nottingham 06.2011 - 06.2011
Level 3 QCF in Principles of Business and Admin - Business and Administration
EDI
Nottingham 10.2013 - 10.2014
Level 2 NVQ Certificate in Business and Admin - Business and Administration
Access Training (East Midlands) Ltd
Nottingham 06.2013 - 06.2014
Level 2 QCF in Principles of Business and Admin - Business and Administration
EDI
Nottingham 12.2012 - 12.2013
Level 2 BTEC QCF in Workskills - Workskills
Edexcel BTEC
South Nottingham College 10.2012 - 10.2012
Skills
Excellent communication, organisation and time management skills
A calm, mature and professional approach to any role undertaken and thrives on challenges set
Ability to multi-task and look at new and improved ways of working
Can quickly handle change and adapt to new situations
Accuracy and attention to detail
Great problem solving skills and identifying the root cause of any problem in order to create a resolution
Timeline
Programme Support Officer
Nottingham University Hospital
07.2021 - Current
Level 3 Diploma - Management
Access Training (East Midlands) Ltd
12.2016 - 12.2017
Volunteer (08/06/2016 & 22/06/2016)
Nottingham University Hospital - City Campus
06.2016 - 06.2016
Level 2 Award in Leadership and Team Skills - Leadership
POD International Ltd
07.2015 - 07.2016
Level 3 NVQ Diploma in Business and Administration -
Access Training (East Midlands) Ltd
08.2014 - 08.2015
Level 3 QCF in Principles of Business and Admin - Business and Administration
EDI
10.2013 - 10.2014
Level 2 NVQ Certificate in Business and Admin - Business and Administration
Access Training (East Midlands) Ltd
06.2013 - 06.2014
Administration Assistant and Team Coordinator
Nottingham University Hospital
05.2013 - Current
Volunteer (08/12/2012 & 15/12/2012)
Nottingham University Hospital - Queens Medical Centre, Labour Suite
12.2012 - 12.2012
Level 2 QCF in Principles of Business and Admin - Business and Administration
EDI
12.2012 - 12.2013
Volunteer (12/11/2012 - 16/11/2012)
Park House Health Centre, Nottingham
11.2012 - 11.2012
Level 2 BTEC QCF in Workskills - Workskills
Edexcel BTEC
10.2012 - 10.2012
10 GCSE's at A-C grade including Maths and English -
Big Wood School, Nottingham
06.2011 - 06.2011
School Work Experience (16/05/2011 - 20/05/2011)
Glade Hill Primary School, Nottingham
05.2011 - 05.2011