Kirsty Sykes
Programme Support Officer, NHS
Arnold, Nottingham
Summary
Experienced Programme Support Officer and Administrator who has 10+ years of experience working within the NHS in a Business and Administration setting, completing a number of qualifications alongside.
I possess valuable skills of working with internal and external customers, focusing on their needs in order to provide the best service possible and help achieve company goals.
A highly motivated, reliable and hardworking candidate who can work on my own initiative as well as be an integral part of a team.
I am looking to seek and maintain a full-time position which will capitalise my current skills, offer professional challenges and enable me to further advance within my career.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Programme Support Officer
Nottingham University Hospital
07.2021 - Current
- Acting as the first point of contact for programme and project enquiries from customers and suppliers
- Compiling and maintaining programme and project milestones, highlight reports, project plans and project databases
- Recording, maintaining and reviewing risks, issues, actions and decisions in accordance to the programme and each individual project that build up the programme
- Arranging and attending meetings including taking and producing minutes, notes and action plans for approval, taking follow up actions as appropriate
- Supporting the programme team by collating, analysing and presenting performance and financial information relating to the programme of work
- Providing support and offering out of hours services where required for the deployment workflows of projects, including practical advice to customers
- Supporting the programme team in the preparation, circulation and updating of management and quality documents, communications products such as PowerPoint presentations and website content
- Interrogation and preparation of extracts and reports using Microsoft Excel
- Organising and planning workload to ensure the integrity and timeliness of management data and to help ensure deadlines are met
- Providing general administrative support, including electronic and paper filing systems and change control, together with general office support duties as required
Administration Assistant and Team Coordinator
Nottingham University Hospital
05.2013 - Current
- Administration Apprentice and progressed to Assistant
- 18 months spent as a Co-Ordinator in a secondment role
- Managing and resolving queries via telephone, email, face to face – ensuring to consider deadlines and use correct systems, processes and procedures
- Developing audit processes, work plans and practices for team members
- Ensuring customer confidentiality and data protection when sending and updating information
- Standing in for line manager when absent and supervising/mentoring team members – one to ones, appraisal meetings, timesheets and handling annual leave
- Arranging and attending meetings - booking travel, dealing with invoices, providing resources, taking minutes and circulating in a timely manner, chairing and producing agendas for relevant business matters
- Attending and coordinating events, conferences, meetings and training sessions – creating original ideas, sourcing and booking rooms, promoting via social media and local systems, providing resources, organising staff to facilitate and attending on the day
- Experience of IT systems and packages – Microsoft Office, ESR, Moodle software and intranet
- Knowledge of office equipment such as photocopier, printer, scanner, laminator and stationery, including monitoring stocks and usage
- Producing documents such as proposals, letters and reports for both customers, Trust Board and systems whilst following a plan
- Organising diaries and making appointments for colleagues and customers, ensuring to meet needs and follow Service Level Agreements
Volunteer (08/06/2016 & 22/06/2016)
Nottingham University Hospital - City Campus
Nottingham
06.2016 - 06.2016
- Working on ward receptions to greet patients, staff and visitors
- Chasing up queries with the hospital Pharmacy team in order to receive patient prescriptions during their stay and prior to being discharged
- Updating medical electronic systems with patient information, including booking transport for patients discharged
Volunteer (08/12/2012 & 15/12/2012)
Nottingham University Hospital - Queens Medical Centre, Labour Suite
Nottingham
12.2012 - 12.2012
- Working on reception to greet arrivals and directing them to the relevant area
- Providing resources to parents and newborns
- Completing medication paper work/drug charts as well as helping midwives with observations
- Assisting a midwife with a caesarean and followed up all points afterward via systems and correct processes
Volunteer (12/11/2012 - 16/11/2012)
Park House Health Centre, Nottingham
Nottingham
11.2012 - 11.2012
- Working on the reception greeting customers and patients, guiding them to the relevant department and helping with queries
- Completing paper work with Phlebotomists for patient blood tests taken and filing confidential records in the appropriate areas
- Helping to maintain parent and baby records on IT systems
- Booking appointments for patients and supporting within physical classes
School Work Experience (16/05/2011 - 20/05/2011)
Glade Hill Primary School, Nottingham
Nottingham
05.2011 - 05.2011
- Photocopying, printing, answering calls, registering attendance and handling finances
- Setting up equipment for a variety of lessons and safeguard maintenance of the environment to ensure a clean and safe work area
Education
Level 3 Diploma - Management
Access Training (East Midlands) Ltd
Nottingham 12.2016 - 12.2017
Level 2 Award in Leadership and Team Skills - Leadership
POD International Ltd
Nottingham 07.2015 - 07.2016
Level 3 NVQ Diploma in Business and Administration -
Access Training (East Midlands) Ltd
Nottingham 08.2014 - 08.2015
10 GCSE's at A-C grade including Maths and English -
Big Wood School, Nottingham
Nottingham 06.2011 - 06.2011
Level 3 QCF in Principles of Business and Admin - Business and Administration
EDI
Nottingham 10.2013 - 10.2014
Level 2 NVQ Certificate in Business and Admin - Business and Administration
Access Training (East Midlands) Ltd
Nottingham 06.2013 - 06.2014
Level 2 QCF in Principles of Business and Admin - Business and Administration
EDI
Nottingham 12.2012 - 12.2013
Level 2 BTEC QCF in Workskills - Workskills
Edexcel BTEC
South Nottingham College 10.2012 - 10.2012
Skills
Excellent communication, organisation and time management skills
Timeline
Programme Support Officer
Nottingham University Hospital
07.2021 - Current
Level 3 Diploma - Management
Access Training (East Midlands) Ltd
12.2016 - 12.2017
Volunteer (08/06/2016 & 22/06/2016)
Nottingham University Hospital - City Campus
06.2016 - 06.2016
Level 2 Award in Leadership and Team Skills - Leadership
POD International Ltd
07.2015 - 07.2016
Level 3 NVQ Diploma in Business and Administration -
Access Training (East Midlands) Ltd
08.2014 - 08.2015
Level 3 QCF in Principles of Business and Admin - Business and Administration
EDI
10.2013 - 10.2014
Level 2 NVQ Certificate in Business and Admin - Business and Administration
Access Training (East Midlands) Ltd
06.2013 - 06.2014
Administration Assistant and Team Coordinator
Nottingham University Hospital
05.2013 - Current
Volunteer (08/12/2012 & 15/12/2012)
Nottingham University Hospital - Queens Medical Centre, Labour Suite
12.2012 - 12.2012
Level 2 QCF in Principles of Business and Admin - Business and Administration
EDI
12.2012 - 12.2013
Volunteer (12/11/2012 - 16/11/2012)
Park House Health Centre, Nottingham
11.2012 - 11.2012
Level 2 BTEC QCF in Workskills - Workskills
Edexcel BTEC
10.2012 - 10.2012
10 GCSE's at A-C grade including Maths and English -
Big Wood School, Nottingham
06.2011 - 06.2011
School Work Experience (16/05/2011 - 20/05/2011)
Glade Hill Primary School, Nottingham
05.2011 - 05.2011
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