Kirsty Holloway

As a Member Relations Manager at Village Gym, I focus on driving member engagement and retention by building strong relationships and delivering personalized support. I create and manage social media content to promote events and enhance brand visibility, while also leading communication efforts across platforms. I resolve member concerns and conflicts with professionalism, ensuring positive experiences and fostering loyalty. Additionally, I lead a team of front-line staff, providing training and guidance to ensure high service standards. My role also involves collaborating with various departments to optimize processes and achieve company goals.

As a Leisure Sales Manager at Village Hotel and Leisure, I led a team of 5 to drive membership sales and revenue growth. I developed and executed sales strategies to increase membership sign-ups and renewals, while overseeing the team’s performance to ensure targets were consistently met. My role also involved providing training and coaching to the sales team, fostering a high-performance culture, and ensuring excellent customer service throughout the sales process.

As an Assistant Leisure Sales Manager, I supported the sales team in achieving membership and revenue targets while managing daily sales operations. I assisted in developing and implementing sales strategies, tracked performance metrics, and provided coaching to team members to improve sales outcomes. I helped drive lead generation efforts, coordinated promotional campaigns, and ensured seamless customer interactions from initial inquiry to membership sign-up. My role also involved maintaining strong relationships with existing members and collaborating with other departments to enhance the overall member experience.

• Member Engagement
• Operational Support.
• Sales & Membership Growth
• Target Achievement
• Client Relationship Building
• Promotions & Lead Generation
• Data Tracking & Reporting