Kirsty Ross
Alloa
Summary
Expert in relationship building through effective communication and negotiation strategies. Proven ability in task planning and prioritisation to achieve organisational objectives. Extensive experience in managing premises operations with a strong emphasis on health and safety compliance, first aid, and risk assessments. Skilled in marketing events via social media and maintaining website content, with a track record of facilitating classes for 140 parents weekly and managing booking systems efficiently.
Overview
31
31
years of professional experience
Work history
Owner of Baby Sensory Stirling/Class Leader
Self Employment
Stirling
01.2015 - 03.2025
- Managed day-to-day business operations, including class scheduling and risk assessments.
- Conducted health and safety checks to ensure compliance with regulatory standards.
- Maintained cleanliness and performed weekly deep cleaning of equipment.
- Handled class registration, invoicing, and stock ordering for smooth operations.
- Updated booking sites and social media platforms to enhance visibility.
- Resolved client complaints through effective communication via various channels.
- Resolved conflicts professionally amongst customers, maintaining a harmonious work environment.
- Collaborated with colleagues to uphold consistent practices across all departments.
- Coordinated special events, enhancing brand awareness in the local community.
Service advisor
Police Scotland
Stirling
08.2004 - 01.2014
- Responding to emergency and non emergency calls.
- Providing essential support, reassurance and guidance to those who need it.
- Delivering excellent customer service.
- Ensuring calls are accurately recorded and appropriate police response deployed.
- Listening and resolving issues.
- Working as part of a team as well as individually.
- Fire warden and First aider.
Administrative assistant
Stirling Council
Stirling
08.1994 - 08.2004
- Managed front desk duties to ensure smooth operation of reception area.
- Organised client meetings, prepared agendas and took detailed minutes.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
Education
Scottish Qualifications Certificate - Neuroscience in early years
West Scotland College
Glasgow 08.2023
Certificate of Higher Education - Office Administration
Clackmannan College
Alloa09.1995
Scottish Qualifications Certificate - Home Economics
Alloa Academy
Alloa07.1992
Scottish Qualifications Certificate - History
Alloa Academy
Alloa07.1992
Scottish Qualifications Certificate - Biology
Alloa Academy
Alloa07.1992
Scottish Qualifications Certificate - Office and Information studies
Alloa Academy
Alloa07.1992
Skills
- Innovation-driven mindset
- Interpersonal leadership
- Regulatory understanding
- Cash management
- Microsoft Excel proficiency
- Financial reporting skills
- Network development
- Public speaking effectiveness
- Customer service orientation
- Schedule management
- Workload management
- Tactical thinking
- Bookkeeping operations
- First Aid Trained
Timeline
Owner of Baby Sensory Stirling/Class Leader
Self Employment
01.2015 - 03.2025
Service advisor
Police Scotland
08.2004 - 01.2014
Administrative assistant
Stirling Council
08.1994 - 08.2004
Scottish Qualifications Certificate - Neuroscience in early years
West Scotland College
Certificate of Higher Education - Office Administration
Clackmannan College
Scottish Qualifications Certificate - Home Economics
Alloa Academy
Scottish Qualifications Certificate - History
Alloa Academy
Scottish Qualifications Certificate - Biology
Alloa Academy
Scottish Qualifications Certificate - Office and Information studies
Alloa Academy
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