Kirsty Rodwell
West Hallam,Derbyshire
Summary
Detail-oriented and highly committed Litigation Officer with almost two decades of experience in the energy sector including debt recovery, insolvency, and dispute resolution. Proven track record of managing a high-volume portfolio of small claim cases, currently holding a 100% success rate at final hearings. Known for possessing such great attention to detail that my colleagues call me "eagle eyes,". Adept at conducting legal research, negotiating settlements, and driving process improvements to maximise efficiency under tight deadlines. Exceptional communicator who builds strong relationships with internal teams, external counsel, courts, and clients. I am an enthusiastic, versatile professional who can easily and quickly learn new information and adapt to new ways of working.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Litigation Officer (previously Paralegal)
E.ON Next Energy Limited
Nottingham
06.2018 - Current
- Manage a high-volume, end-to-end portfolio of small claim cases, currently maintaining a 100% success rate when acting as an Advocate or supporting witness at final hearings.
- Evaluate complex pre- and post-litigation cases, including defences, counterclaims, and set-aside applications, to determine legal merits, commercial risks, and cost implications to the business.
- Negotiate prompt settlements and payment terms with relevant parties, actively conducting formal mediation via the Small Claims Mediation Service to resolve claims prior to trial.
- Draft comprehensive legal documentation, including court applications, witness statements, and settlement agreements, while communicating effectively with customers, contracted parties, and external professionals.
- Conduct in-depth legal research into case law to formulate strong legal rebuttals and determine the optimal next steps for case progression.
- Enforce judgments by instructing enforcement agencies, evaluating charging orders, Administration Orders and initiating insolvency proceedings to mitigate debt recovery where standard procedures have failed.
- Ensure strict legal compliancy and risk mitigation by adhering to court deadlines, proactively identifying financially or highly vulnerable customers, and investigating asset ownership.
- Drive continuous improvement by producing process maps to streamline work streams, delivering internal training, and coaching Litigation Credit Specialists on legal advice and administration.
- Collaborate extensively with key stakeholders, liaising directly with Courts, Mediators, and Solicitors to resolve complex case queries and claims issued against the company.
Insolvency and Litigation Service Advisor
E.ON Energy Solutions Limited
Nottingham
05.2010 - 06.2018
- Streamlined the operational transfer of insolvency work from Rayleigh to Nottingham, optimising workflows to ensure a seamless transition across multiple agents and IT systems.
- Collaborated extensively with external stakeholders, outsourcing partners, and Insolvency Practitioners to execute complex legal documentation, including Proof of Debts, Undertakings, and Director Misfeasance questionnaires.
- Designed and implemented comprehensive insolvency training materials, process guides, and an internal Team Portal Page to share best practices and drive process improvements across the wider business.
- Mentored and trained new advisors while analysing data to present weekly insolvency performance statistics to senior management.
- Ensured strict compliance by creating customer fulfillment processes and liaising directly with the Regulations team for official sign-off.
- Demonstrated strong initiative by self-teaching complex, non-standard legal processes (e.g., dissolved companies, LPA/fixed charge receivers, property repossessions) to expertly navigate customer conversations at the pre-litigation stage.
SME Aged Debt - Customer Service Advisor
E.ON Energy Solutions Limited
Nottingham
05.2009 - 05.2010
- Investigated and resolved complex aged debt accounts, successfully negotiating sustainable repayment plans to significantly reduce the business's bad debt book.
- Developed comprehensive industry expertise, specifically regarding complex metering setups and billing account structures, applying this knowledge to accurately assess and resolve customer accounts.
- Monitored independent performance metrics, generating and analysing weekly statistical reports to track recovery targets.
Imbalance Recovery Credit Operations Advisor
E.ON Energy Solutions Limited
Nottingham
06.2006 - 05.2009
- Negotiated large commercial debt settlements, successfully securing £7m in collected payments and arrangements.
- Managed dedicated accounts as a single point of contact for RES and SME customers, successfully resolving complex complaints while proactively educating clients on metering discrepancies to prevent future high bills.
- Collaborated with the Litigation Team to conduct pre-litigation risk assessments, evaluating cases for a 50%+ probability of court success by compiling evidentiary documentation and drafting comprehensive event timelines.
- Developed deep industry expertise in complex billing and metering issues, analyzing their financial impact on Imbalance Recovery (Purchase vs. Sales) and the wider customer experience
Team Facilitator and Customer Service Advisor
Domestic & General
Nottingham
05.2001 - 06.2006
- Managed and developed a team of 10 agents.
- Completed daily statistics.
- Updated the Time and Attendance Console.
- Call Coached (improving the quality of agents calls).
- Provided data for monthly 1-2-1’s.
- Used SAP systems to process customer orders.
- Provided technical advice and support to customers in respect of brown and white goods.
Education
CILEx Level 3 Certificate in Law and Practice - Civil Litigation
CILEx Law School
05.2019 - 05.2022
Earlier Qualifications
Skills
- Negotiation and mediation
- Risk assessment
- Case and time management
- Document creation and writing
- Attention to detail
- Industry knowledge
- Problem solving and legal research
- Quick learner
Timeline
CILEx Level 3 Certificate in Law and Practice - Civil Litigation
CILEx Law School
05.2019 - 05.2022
Litigation Officer (previously Paralegal)
E.ON Next Energy Limited
06.2018 - Current
Insolvency and Litigation Service Advisor
E.ON Energy Solutions Limited
05.2010 - 06.2018
SME Aged Debt - Customer Service Advisor
E.ON Energy Solutions Limited
05.2009 - 05.2010
Imbalance Recovery Credit Operations Advisor
E.ON Energy Solutions Limited
06.2006 - 05.2009
Team Facilitator and Customer Service Advisor
Domestic & General
05.2001 - 06.2006
Earlier Qualifications