Kirsty Pedersen
Sunderland,Tyne & Wear
Summary
Enthusiastic and self-motivated professional with strong interpersonal skills. Demonstrates reliability and a strong work ethic, excelling in both team environments and independent tasks. Proven ability to contribute effectively to group objectives while maintaining personal initiative.
Career break from 2012 to 2016 dedicated to full-time parenting, resulting in enhanced organizational skills and patience. Developed a strong perspective on life through managing household responsibilities and child development. Cultivated effective time management abilities while balancing multiple tasks and priorities. Achieved personal growth and resilience during this transformative period.
Eager to explore emerging opportunities while embarking on a professional career journey.
Overview
24
24
years of professional experience
Work history
Sonographer Assitant
Window to the womb
Chester-le-street
2022.10 - Current
- Assisted in performing high-quality ultrasound examinations to ensure accurate assessments.
- Coordinated patient schedules and maintained efficient workflow within the department.
- Updated patient records meticulously to maintain accurate medical histories.
- Educated patients on procedures and provided compassionate care throughout examinations.
- Managed equipment maintenance and ensured compliance with safety protocols and regulations.
- Trained new staff members on ultrasound procedures and departmental protocols effectively.
- Implemented infection control measures diligently, promoting a safe environment for patients and staff.
- Improved patient comfort during ultrasound procedures by explaining each step and answering questions.
- Answered phone calls and emails for management team during busy periods.
- Collaborated with healthcare professionals to ensure accurate patient information was collected.
Company Director
Ramsden's Cars Limited
Sunderland , Tyne and Wear
2016.09 - 2021.09
- Oversaw recruitment and onboarding process for new employees.
- Researched issues to obtain appropriate answers to customer inquiries. While maintaining supportive relationships with customers and suppliers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- All administration tasks adhered to on a daily basis.
- Social media content updated daily to compete with local competitors.
Recruitment Consultant
Right4Staff
Darlington, County Durham
2009.11 - 2010.08
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Registered new candidates, developing a wide-ranging database to meet client recruitment needs.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Managed reference checks to verify candidate quality.
Bank Cashier
Santander UK
Darlington, County Durham
2007.08 - 2009.11
- Managed accounts and financial transactions for new and existing customers.
- Guaranteed transparent transactions by ensuring compliance with established banking policies.
- Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
- Responded and assisted customers with account inquiries and updates.
- Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Administrative Assistant
Student Loans Company
Darlington, County Durham
2007.03 - 2007.08
- Displayed strong customer service skills with professional telephone manner in order to resolve customer enquiries.
- Maintained all office files, both electronic and hard copies.
- Liaised with university students, helping them through the application process.
Customer Service Advisor
The Money Shop
Grimsby, North East Lincolnshire
2005.02 - 2006.12
- Processed customer transactions, including loan payments, foreign currency and cheque-cashing.
- Identified and mitigated potential fraud and transaction risks.
- Responded and assisted customers with account inquiries and updates.
- Prevented fraud by verifying customer identities and validating transaction details.
- Prepared official cheques as requested.
- Explained bank services, financial products and applicable fees to customers.
- Performed accurate cash counts at store opening and closing.
- Accountable for opening and closure of premises.
Inbound Call Centre Agent
Emergency services
Grimsby, North East Lincolnshire
2004.01 - 2005.01
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used calm phone manner to develop rapport and extract as much information as possible.
- Liaised with emergency service personnel to enable quick responses to life-threatening situations.
- Obtained NVQ Level 2 in Call Handling Operations
Sales Assistant
Arcadia Group
Grimsby, North East Lincolnshire
2002.01 - 2003.12
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
Bachelor of science in nursing - Adult Nursing
Teesside University
Middlesbrough2011-09
A-Levels - Access to Higher Education Diploma in Health
Darlington College
Darlington2010-09
GCSEs -
John Whitgift Academy
Grimsby2001-05
Skills
- Effective communication skills
- Competent in Microsoft word & excel
- Familiar with PowerPoint
- Customer-focused
- Customer support
- Innovative problem solving
- Detail-oriented
Timeline
Sonographer Assitant
Window to the womb
2022.10 - Current
Company Director
Ramsden's Cars Limited
2016.09 - 2021.09
Recruitment Consultant
Right4Staff
2009.11 - 2010.08
Bank Cashier
Santander UK
2007.08 - 2009.11
Administrative Assistant
Student Loans Company
2007.03 - 2007.08
Customer Service Advisor
The Money Shop
2005.02 - 2006.12
Inbound Call Centre Agent
Emergency services
2004.01 - 2005.01
Sales Assistant
Arcadia Group
2002.01 - 2003.12
Bachelor of science in nursing - Adult Nursing
Teesside University
A-Levels - Access to Higher Education Diploma in Health
Darlington College
GCSEs -
John Whitgift Academy