Summary
Overview
Work History
Education
Skills
Certification
Personal
References
Timeline
Generic
Kirsty Nightingale

Kirsty Nightingale

Stirlingshire,United Kingdom

Summary

Accomplished professional with expertise in operations management, team leadership, and staff development. Demonstrates proficiency in budget management, financial governance, and quality assurance. Adept at regulatory compliance, project management, and service development. Skilled in stakeholder engagement, conflict resolution, and problem solving. Proven ability in policy and procedure development, risk management, health and safety, business continuity planning, financial reporting, operational strategy, multi-site management, cross-functional collaboration, and Microsoft Office suite proficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operational manager

Falkirk HSCP
Falkirk
11.2022 - 04.2025
  • Responsible for ensuring safe, effective and efficient operations of Falkirk Health and Social Care Partnerships internally delivered bedded care facilities including community hospitals, intermediate bedded care and long term care.
  • Operationally accountable for budget, health and safety, and quality control of all bedded care establishments managed within Falkirk HSCP under its scheme of integration. This includes ensuring that available capacity and flow is maximised while ensuring excellent quality of care.
  • Lead employee development programs, including training, induction, supervision, and performance management
  • Ensure compliance with staff management systems, recruitment processes, and attendance management
  • Develop and maintain relationships with external professionals, individuals, and families to ensure service users' needs are met within statutory frameworks
  • Lead quality assurance initiatives, conducting audits and liaising with Care Inspectorate to drive continuous improvement
  • Key Achievements:
  • Successfully transitioned Cunningham House from long-term care to reablement, improving service delivery
  • Improved communication and management of Care Home Bed Capacity, aiding system flow from Acute services
  • Reduced reliance on agency staff, generating significant cost savings
  • Fostered culture of continuous improvement, leading to enhanced performance across all services.
  • Improved operational transparency through implementation of robust Quality and Care Assurance reporting systems.
  • Streamlined processes to improve and optimise service delivery.

Area Manager – Supported Living & Residential Services

Lifeways Group
Various, Scotland and North East of England
11.2018 - 11.2022
  • Led multiple teams across different areas including complex needs, including autism, learning disabilities, and mental health conditions, fostering collaboration and communication.
  • Ensured service compliance with regulatory standards and company quality assurance processes
  • Provided financial governance and oversight to ensure budget adherence and drive efficiencies
  • Led staff recruitment, training, and development initiatives, ensuring high standards of care
  • Managed safeguarding concerns and supported services through regulatory challenges
  • Key Achievements:
  • Service improvement and performance resulting in Grades with CQC from 'Requires Improvement' to 'Good' in multiple locations
  • Raised Care Inspectorate scores from 3 to 4 within 3-month period
  • Successfully brought services out of Large Scale Investigations with high praise from local authorities
  • Drove cultural change and improved staff engagement across several services
  • Successfully managed services and financial efficiencies through initiatives Paid 4 Delivery and Make Every Hour Count to ensure the 'Right Thing' was done by the People being Supported and the Business.
  • Service Won Great British Care Award for 'Dignity in Care'

Head of Healthcare (Registered Manager and Contract Delivery Senior Manager)

G4S Health and Care UK
Durham, UK
04.2016 - 08.2018
  • Managed healthcare service contracts within two high-security prisons, ensuring compliance with NICE guidelines, achieving high-quality care standards maintaining QoF at 93%
  • Managed budgets to maintain financial viability of contract.
  • Led strategic direction for clinical and healthcare services, managing budgets and collaborating with stakeholders to ensure service quality
  • Ensured compliance with regulatory standards to maintain registration status.
  • Collaborated with multidisciplinary teams, resulting in coordinated care provision.
  • Oversaw budget, managed expenditures and practised cost-effective measures.
  • Conducted audits and risk management, ensuring safe, efficient delivery of health services to prisoners
  • Assisted the BID team in preparing for a tender process for a new business stream sharing knowledge ad skills of the custodial environment as well as the Clinical environment in custody
  • Chair of the Local Delivery Board and feed onto the regional delivery board
  • Key Achievements:
  • Nominated and won a National Patient Safety Award for Improving Safety in Medicines Management
  • Highly commended for Best Patient Safety Improvement Team for Smoking Cessation project in which our model was rolled out across the whole of Care UK Health in Justice
  • Arranged and hosted the first-ever staff training day on transgender inclusivity within the North East Prison Cluster, promoting dignity and respect for the care of transgender and gender-diverse individuals
  • Collaborated with Approach, a dementia charity, to train prison staff and patients to recognize and befriend individuals with dementia, fostering a more compassionate custodial environment
  • Successfully Introduced E- Prescribing (Sunquest ICE) driving forward efficiencies and reducing time on medication ordering
  • Successfully managed clinical services out of Quality Improvement measures with NHS England, meeting compliance standards and improving the overall care environment

Head of Vulnerable Prisoner Population, Head of Equalities and Inclusion, Older Prisoners and Palliative Care

G4S Custodial & Detention Services
Staffordshire, UK
01.2012 - 04.2016
  • Led equalities and inclusion initiatives, ensuring compliance with national diversity standards and safeguarding vulnerable prisoners
  • Managed the Care and Separation Unit ensuring prisoners were treated with dignity and respect whilst maintaining high levels of security
  • Successfully developed and managed cross-functional relationships that aided the facility's operations
  • Oversee Worcestershire Primary Care trust operations and initiated and chaired the cross functional team meetings to safeguard prisoners' social care and health needs
  • Managed operations of a £200M prison, overseeing 400 staff and 1605 prisoners, while developing key cross-functional relationships with stakeholders as Duty Governor on a rotational basis
  • This included managing several High-level Incidents to a peaceful resolution
  • Carry out Adjudication procedures and mange the Care and Segregation unit
  • Led healthcare provision for vulnerable prisoners, ensuring they received the same standard of care as the general population, preventing their exclusion from vital services
  • Worked with external agencies and internal teams to promote the welfare and dignity of vulnerable individuals, fostering an inclusive approach to prisoner care
  • Key achievements:
  • Developed and implemented in conjunction with Worcester PCT, the Gold Standards Framework for palliative care, adopted as national standard procedure
  • Led key initiatives to promote restorative justice and diversity, fostering a supportive environment for all prisoners and victims
  • Developed and managed a safe and supportive environment for vulnerable prisoners within the houseblock, ensuring they had equal access to resources and opportunities as the general prison population
  • Coordinated 'in-house' work parties to encourage rehabilitation and skill development while maintaining security protocols

Education

Leadership & Management in Health and Social Care - Level 5

Lifetime Learning

Working Towards Level 7 - Health and Social Care Management

London School of International Business (LSIB)

Diploma - Human Resource Management

Online Academies

BSc - Forensic Science

University of Abertay
Dundee, Dundee City

BSc - Forensic Psychobiology

University of Abertay
Dundee, Dundee City

Advanced Higher, Higher & Standard Grades -

Denny High School
Denny, Falkirk

Skills

  • Operations Management
  • Team Leadership & Staff Development
  • Budget Management & Financial Governance
  • Quality Assurance
  • Regulatory understanding and Compliance
  • Project Management & Service Development
  • Stakeholder Engagement
  • Conflict Resolution & Problem Solving
  • Policy & Procedure Development
  • Risk Management & Health & Safety
  • Business continuity planning
  • Financial reporting
  • Multi-site Management & Cross-functional Collaboration
  • Microsoft office suite proficiency

Certification

  • SSSC Registered
  • PVG
  • Driver with Clean License & Business Insurance

Personal

  • Outside of work I enjoy spending time with my family, Yoga and exploring Scotland with our dog, Jura.
  • Actively involved in local community activities as a Unit Leader for 2nd Denny Rainbows Unit and Vice Chair for the Parent Teachers Council.

References

References available upon request.

Timeline

Operational manager

Falkirk HSCP
11.2022 - 04.2025

Area Manager – Supported Living & Residential Services

Lifeways Group
11.2018 - 11.2022

Head of Healthcare (Registered Manager and Contract Delivery Senior Manager)

G4S Health and Care UK
04.2016 - 08.2018

Head of Vulnerable Prisoner Population, Head of Equalities and Inclusion, Older Prisoners and Palliative Care

G4S Custodial & Detention Services
01.2012 - 04.2016

Leadership & Management in Health and Social Care - Level 5

Lifetime Learning

Working Towards Level 7 - Health and Social Care Management

London School of International Business (LSIB)

Diploma - Human Resource Management

Online Academies

BSc - Forensic Science

University of Abertay

BSc - Forensic Psychobiology

University of Abertay

Advanced Higher, Higher & Standard Grades -

Denny High School

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Kirsty Nightingale