Kirsty McColm
Stranraer,Dumfries and Galloway
Summary
Friendly and professional with strong communication and organisational skills, enhancing customer experiences. Skilled in managing bookings and addressing inquiries. Eager to become a part of a team and learn a new role.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Working Holiday Australia
Lawarra Farm
Cowra, New South Wales
2025.10 - 2026.02
- Got the opportunity to learn to drive a tractor and drove the chaser bin for a few days during harvest.
- Executed various tasks including painting and gardening across farm properties.
- Got a job housekeeping in a nearby motel for some extra work during the mornings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hotel receptionist
Corsewall Lighthouse Hotel
Kirkcolm, Dumfries and Galloway
2024.05 - 2025.10
- Welcomed guests with a friendly approach and ensured efficient check-in and checkout processes.
- Maintained client records for a smoother booking process in the future.
- Carried out checkout process promptly by settling bills and confirming future bookings as required.
- Maintained a clean and organised reception area, creating a welcoming atmosphere.
- Handled telephone and email enquiries and bookings, delivering accurate information about the hotel and its services.
- Coordinated with housekeeping to ensure timely room readiness, accommodating special guest requests.
Bartender and Waitress
The Riccarton Inn
Riccarton, Edinburgh
2023.08 - 2024.04
- Managed multiple tables during peak dinner service, ensuring timely communication with kitchen staff.
- Acquired great knowledge of the menu to provide informed recommendations.
- Could always accommodate allergies and intolerances by understanding the available dish modifications.
- Greeted people with a smile and showed them to their table.
- Managed phone call bookings, evaluating availability for timings and numbers.
- Acquired knowledge of regular customers' drink preferences to enhance service.
- Worked well as a team to provide seamless service during busy periods.
Education
HNC - Architectural Technology
Ayrshire College
Ayr 2023.08 - 2024.05
Scottish Higher -
Stranraer Academy
StranraerNational 5 -
Stranraer Academy
StranraerSkills
Customer service and front desk support
Administrative tasks using Microsoft Office
Time management and multitasking
Cash handling and payments
Date of Birth
20/02/2005
References
References available upon request.
Timeline
Working Holiday Australia
Lawarra Farm
2025.10 - 2026.02
Hotel receptionist
Corsewall Lighthouse Hotel
2024.05 - 2025.10
Bartender and Waitress
The Riccarton Inn
2023.08 - 2024.04
HNC - Architectural Technology
Ayrshire College
2023.08 - 2024.05
Scottish Higher -
Stranraer Academy
National 5 -
Stranraer Academy