Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
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Kirsty Matthews

Witham,Essex

Summary

Driven and with natural talent for connecting with people, offers strong communication and problem-solving skills tailored for customer interactions. Demonstrates excellence in active listening and conflict resolution, ensuring customer satisfaction. Poised to enhance customer experiences and foster loyalty through attentive and responsive service.

Overview

19
19
years of professional experience

Work History

Merchandising controller

Sainsbury's
Chelmsford, Essex
08.2022 - Current
  • Streamlined merchandising processes by introducing innovative management strategies.
  • Developed effective product placement strategies for increased visibility in-store.
  • Achieved improved stock rotation with meticulous inventory management.
  • Assisted in the creation of compelling visual displays to drive customer engagement.
  • Implemented new merchandising systems, resulting in efficient work flow.
  • Led training sessions for staff on merchandising best practices to uplift team performance.
  • Devised seasonal merchandising plans leading to a balanced product assortment throughout the year.
  • Developed creative and innovative visual merchandising solutions to support sales growth.
  • Anticipated and planned for department seasonal needs.

Counters Assistant

Sainsburys
Brentwood, Essex
10.2017 - 07.2022
  • Improved customer satisfaction by delivering prompt and accurate service.
  • Assisted customers with product selection for improved shopping experience.
  • Enhanced store cleanliness with diligent maintenance tasks.
  • Managed stock levels to optimise availability of products.

Team Leader

Sainsburys
Brentwood, Essex
01.2006 - 09.2017
  • Experience across all departments such as Counters, HR, Commercial, Fresh Foods and Bakery, Customer Experience
  • Team management to ensure targets are achieved and audits passed for each period
  • Providing great customer service
  • Ensure promotions are landed promptly and precise
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Interviewing and training new colleagues
  • Scheduling 30+ staff to ensure sufficient coverage to maintain a smooth day to day running of the department
  • Other tasks include cashing up tills, cleaning the department, stocking up tills, analysing till loss, supporting colleague training and performance
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Adapting to new computer system quick and efficiently
  • Improved customer satisfaction through close collaboration with the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to make best use of individuals' skills.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.

Education

GCSE - Maths, English, Science, ICT, Art, History

Brentwood County High School
Brentwood, Essex

Btec Diploma - Business

Havering College
Hornchurch, Havering

Skills

  • Fast Learner
  • Creativity and originality
  • Floor plan development
  • Seasonal promotions
  • Written and verbal communication
  • Excellent organisation skills
  • Excellent telephone manner
  • Visual merchandising
  • Merchandising plan creation
  • Overstock management
  • Space planning
  • Merchandising plan development

Custom

  • ‘Great Place to Work’ Representative for the department.
  • Organising charity fundraising events at work.
  • Passed my theory and driving test (both first time).
  • Cinema & Theatre.
  • Beauty.

References

References available upon request.

Timeline

Merchandising controller

Sainsbury's
08.2022 - Current

Counters Assistant

Sainsburys
10.2017 - 07.2022

Team Leader

Sainsburys
01.2006 - 09.2017

GCSE - Maths, English, Science, ICT, Art, History

Brentwood County High School

Btec Diploma - Business

Havering College

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Kirsty Matthews